1st Line Support Engineer / Service Desk Engineer, Helpdesk in Altrincham

Company Description Service Desk 1st Line Support Engineer Salary £24,231 per annum This role is office based during the week.
4F, Station House Stamford New Road Altrincham WA14 1EP Ability to work from home during evenings and weekend shifts.
Full time 37.5 Hours per week Shift patterns on a rota: 07:00 am 3:00 pm 8:00 am 4:00 pm 9:00 am 5 :00 pm 4:00 pm 12:00 am Weekend hours7am 7pm Were creating brighter days.
Fresh challenges.
With a career as 1stLine Support Engineer at City and County Healthcare Group every day will be different to the next.
Job Description This role is to provide first level IT support and IT administration duties to all end users seeking IT assistance.
The role will include dealing with Basic IT support requests such as password resets, creating user accounts, amending file permissions and basic configuration tasks on our key operational systems, in addition may also support the Desktop Services team in provisioning Mobile devices and Laptop imaging.
Key Duties/Responsibilities Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams.
Providing updates on existing IT tickets to end users when requested.
Provide IT support such as reboots, password resets, Creation of user accounts, emails accounts and folder permissions IT administration tasks on core operational business systems Act as an overflow for support phone calls when lines are exceptionally busy Support the Desktop Services team with ad-hoc duties such as packaging items for delivery Assist in configuring IT hardware including Mobile Phones, Tablets, Laptops and Desktops Basic software installations Monitor the IT Service Desk call log and ensure that all calls are being progressed, chased and escalated where appropriate Qualifications A passion for IT and developing an IT support related career Ability to absorb and retain information quickly.
Approaching the customer with a positive attitude at all times Being friendly and helpful even during stressful events Additional Information We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses.
We will also offer you: 25 days Holiday plus