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- Tasks: Coordinate care services and manage schedules to ensure exceptional support for clients.
- Company: Join CCH Group, the UK's largest and most trusted care provider.
- Benefits: Competitive salary, career growth opportunities, and recognition for outstanding contributions.
- Why this job: Make a real difference in your community by delivering high-quality care.
- Qualifications: Experience in care coordination and strong communication skills are essential.
- Other info: Be part of a supportive team that values community and courage.
The predicted salary is between 28500 - 28500 ÂŁ per year.
Do you have a passion for delivering exceptional care? Join CCH Group, the UK’s largest and most trusted care provider, as a Care Coordinator and play a key role in shaping the future of home care in your community.
At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations. Join us as a Care Coordinator and play a key role in organizing and delivering high-quality care services in your community.
Location: Brighton & Hove BN3 7GS
Salary: ÂŁ28,500
Working Hours: Monday - Friday 9am - 5pm with additional on call on a rota basis
Responsibilities:
- Rota Management: Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals. Deploy new Care Professionals to clients within two weeks of hire. Create and manage monthly rotas in advance to minimize agency use and provide clear communication. Ensure rota changes are communicated by Thursday of the prior week. Manage guaranteed hours contracts to prevent unnecessary top-up payments. Oversee annual leave requests to maintain service continuity.
- Recruitment & Engagement: Maintain close contact with Care Professionals through calls and regular meetings. Schedule refresher training to meet CQC and contractual requirements. Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.
- Reporting: Escalate care delivery concerns to the Business Manager and Clinical Care Manager. Monitor ECM to track visit timings and durations, addressing any issues. Accurately code canceled hours and maintain digital records for invoicing compliance. Report Care Professional absences for absence management. Provide thorough handovers for the Out of Hours team. Ensure shift reconciliation for accurate payroll processing.
Qualifications:
Essential:
- Previous Care Coordinator experience
- Excellent attention to detail
- Excellent time management and communication skills
- A true problem solver and able to think outside of the box
- Self-motivated, responsible and able to act on your initiative
- To be organised and flexible
Desirable:
- NVQ / QCF Care at Level 3 or be willing to work towards this qualification
- Be prepared to undertake other training that would benefit you in the role.
What We Offer:
- Career Growth: Leadership opportunities with a trusted sector leader.
- Support: Access to top experts and innovative systems.
- Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.
Who We Are: At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together.
Our Values: COMMUNITY: Stronger together, building a thriving culture. COURAGE: Boldly shaping a better future. HEART: Passionate and dedicated—what we do matters.
Ready to Make a Difference? Apply today and help transform lives in your community. CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
Care Coordinator in London employer: City & County Healthcare Group
Contact Detail:
City & County Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join online forums. The more people you know, the better your chances of landing that Care Coordinator role.
✨Tip Number 2
Prepare for interviews by researching CCH Group and understanding their values. Be ready to discuss how your experience aligns with their mission of delivering exceptional care. Show them you’re passionate about making a difference!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you on their radar and shows you’re genuinely interested in the position.
✨Tip Number 4
Apply through our website for the best chance at getting noticed. We love seeing candidates who take the initiative to engage directly with us. Plus, it’s a great way to showcase your enthusiasm for the role!
We think you need these skills to ace Care Coordinator in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for delivering exceptional care shine through. We want to see how much you care about making a difference in people's lives, so share your experiences and motivations!
Tailor Your CV: Make sure your CV is tailored to the Care Coordinator role. Highlight relevant experience, especially in rota management and communication skills. We love seeing how your background aligns with what we do at CCH Group!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-organised information that showcases your attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at CCH Group!
How to prepare for a job interview at City & County Healthcare Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Care Coordinator inside out. Familiarise yourself with the responsibilities listed in the job description, especially around rota management and communication with Care Professionals. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
As a Care Coordinator, you'll need to think on your feet. Prepare examples from your past experience where you've successfully solved problems or improved processes. This could be anything from managing last-minute rota changes to ensuring care continuity for clients. Be ready to discuss these scenarios in detail.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise responses. You might even want to prepare a few questions to ask the interviewer about their communication practices within the team. This shows that you value collaboration and are keen to engage with others.
✨Align with Their Values
CCH Group places a strong emphasis on community, courage, and heart. Think about how your personal values align with theirs and be prepared to discuss this during the interview. Sharing your passion for delivering exceptional care and your commitment to making a difference will resonate well with the interviewers.
