At a Glance
- Tasks: Provide top-notch customer service and resolve enquiries efficiently.
- Company: Join a supportive council team dedicated to community service.
- Benefits: Competitive pay, hybrid working, and a friendly work environment.
- Other info: Great opportunity for career growth and professional development.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and knowledge of council services preferred.
Overview
Job DescriptionSenior Customer Service Advisor needed!!
Salary and Working Arrangements
- Salary: £18.26 per hour
- Location: Hybrid
- Hours: Monday - Friday 9am - 5pm
- Till October 20251
Main Duties
- Participate in a rota to cover the general reception desk, front service desks and telephone work stations, providing cover across the service centre as daily demand requires.
- To have expert knowledge of and experience with Council Tax, Housing Benefit and the Council Tax Reduction scheme.
- Record accurate and timely statistical information
- Actively recognises the need for customer confidentiality
- Liaise with all other Council sections and departments to ensure handover of actions as necessary
- To ensure that as many enquiries as possible are resolved appropriately and satisfactorily at the first point of contact in line with Customer Service Standards
- Receive and assist visitors telephoning and visiting the Council to ensure customers receive a comprehensive and accurate service
- Use IT and telephony systems to manage and record enquiries and retrieve information to resolve customer enquiries
- Access administrative systems in Council Departments to answer questions and to limit repeat contacts from the customer by proactively checking for outstanding outbound communications from City Council departments
Please apply today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Senior Customer Service Advisor in Chelmsford employer: City Council
As a Senior Customer Service Advisor with us, you'll be part of a dynamic team that values collaboration and customer satisfaction. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures you have access to training and development opportunities. Join us in a supportive environment where your contributions are recognised and rewarded, making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Advisor in Chelmsford
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Don’t forget to ask questions! At the end of the interview, have a couple of thoughtful questions ready. It shows you're genuinely interested and engaged in the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position.
We think you need these skills to ace Senior Customer Service Advisor in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Council Tax, Housing Benefit, and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Customer Service Advisor position. We love seeing your personality come through, so let us know what makes you tick!
Showcase Your Communication Skills:As a Senior Customer Service Advisor, communication is key. In your application, highlight examples of how you've effectively resolved customer enquiries or worked collaboratively with teams. We want to see your problem-solving skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at City Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax, Housing Benefit, and the Council Tax Reduction scheme. Being able to discuss these topics confidently will show that you're well-prepared and serious about the role.
✨Customer Service Mindset
Prepare examples of how you've handled customer enquiries in the past. Think about situations where you resolved issues at the first point of contact, as this aligns perfectly with their Customer Service Standards.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but engaging with them. Reflect back what you understand and ask clarifying questions if needed—this shows you value clear communication.
✨Familiarise Yourself with IT Systems
Since the role involves using IT and telephony systems, it’s a good idea to familiarise yourself with common customer service software. If you have experience with similar systems, be ready to share that during the interview.
