At a Glance
- Tasks: Provide friendly support for students and staff in a dynamic learning environment.
- Company: Award-winning City College Plymouth, known for its supportive culture.
- Benefits: Competitive salary, part-time hours, and a positive work atmosphere.
- Other info: Great opportunity for personal growth and making a real impact.
- Why this job: Join a passionate team and help students thrive in their education journey.
- Qualifications: Strong customer service skills and adaptability to changing situations.
The predicted salary is between 21544 - 21544 £ per year.
Part-time | Fixed Term Maternity| £21,544 Per Annum (Pro Rata of £28,469)
Winner of the Best Place to Work at the Tech South West Awards 2025, City College Plymouth offers a culture the College is proud of.
Our core values of Respect, Ownership and Integrity help create an environment that supports a passion for teaching and learning.
These values guide our work as we enrich our community through knowledge, experience and skills so every student can achieve their best.
As one of the country’s largest providers of quality education and training, City College Plymouth is entering a period of transition to enable us to propel education into the future.
We take pride in offering a learning environment and organisational culture that contribute positively to the health, wellbeing and sustainability of our community and enable all our students and staff to achieve their full potential.
The Role
We are looking for a proactive and friendly Customer Service & Digital Learning Assistant to join our Digital Learning Quarter Team.
This role is to provide frontline support for staff and students with general queries, resource access and acquisition, study skills support, and maintaining a safe and inclusive learning environment.
You’ll be working collaboratively across the DLQ team to maintain an effective and efficient service that ensures all students are supported and have opportunities to succeed.
Prioritising tasks, as well as organising multiple duties throughout the day, is essential to minimise any disruption to the DLQ’s provisions and services.
This role requires a proactive and adaptable individual with a commitment to delivering excellent customer service.
What Will You Bring to the Role
- Adapting - Adapting to new, changing or unplanned situations.
- Collaborating - Having a strong awareness of others to collaborate effectively and contribute to positive team morale.
- Attentive - Making quick, yet appropriate, decisions in time-sensitive situations.
- Delivering - Embracing challenges, by trying out alternative approaches, and strategies to deliver success.
- #J-18808-Ljbffr
DLQ Customer Service & Learning Resource Assistant in Plymouth employer: City College Plymouth
As a leading employer in the engineering sector, we offer Mechanical Engineers a competitive salary range starting from £30,903.67 to £78,642.63, alongside a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development, making our location an ideal place for engineers to thrive and contribute to cutting-edge projects in the railway and automotive industries.
StudySmarter Expert Advice🤫
We think this is how you could land DLQ Customer Service & Learning Resource Assistant in Plymouth
✨Get Involved in Online Communities
Dive into online forums and communities centred around digital learning and education, like EdTech chats on Twitter or groups on LinkedIn. Engaging in discussions and sharing your insights can help build your visibility and credibility in the sector.
✨Attend EdTech Meetups and Workshops
Look for local meetups or workshops focused on digital education trends. Not only do they enable us to learn about the latest in the field, but they’re also great networking opportunities to meet potential employers like City College Plymouth or other educators who might know about upcoming part-time roles.
✨Leverage Your University’s Resources
If you’re currently studying, make sure to tap into your university's career services. They often have connections with local businesses in the education space, plus they can help us uncover part-time job openings that aren't widely advertised.
✨Showcase Your Skills through Projects
Create a portfolio showcasing any relevant projects or experiences in digital learning. Whether it's designing a learning module or contributing to an e-learning platform, having tangible examples will catch the eye of hiring managers at City College Plymouth.
We think you need these skills to ace DLQ Customer Service & Learning Resource Assistant in Plymouth
Some tips for your application 🫡
Highlight Your Experience in Digital Learning:When applying for a role in digital learning like the DLQ Customer Service & Learning Resource Assistant at City College Plymouth, make sure to showcase any prior experience you have in creating or managing online learning materials. We want to see how you've made an impact in previous roles, so don’t shy away from providing specific examples or projects you’ve worked on.
Showcase Relevant Skills and Tools:Mention any specific platforms or tools you’ve used in the digital learning space. For instance, if you're familiar with LMS (Learning Management Systems) or any authoring tools, include these in your CV. This demonstrates you’re not only passionate but also ready to hit the ground running at City College Plymouth.
Express Your Passion for Education:In your cover letter, we really want to feel your enthusiasm for digital learning. Talk about your motivations for joining City College Plymouth and how you hope to contribute to shaping the future of education. This is a part-time role, so highlighting your commitment and drive will go a long way!
Tailor Your CV to Stand Out:Adapt your CV specifically for the DLQ Customer Service & Learning Resource Assistant role by aligning your experiences and skills directly with the job description. Use strong action verbs and bullet points, focusing on your contributions in previous roles. We appreciate a clear, concise format that makes it easy for us at City College Plymouth to see why you’re a perfect fit.
How to prepare for a job interview at City College Plymouth
✨Showcase Your Digital Savvy
In the digital learning and education space, being tech-savvy is crucial. Make sure to highlight any experience you have with e-learning platforms, learning management systems, or educational software during your interview. Think about specific examples of how you’ve used these tools to enhance learning experiences – this will show City College Plymouth you’re already familiar with the landscape!
✨Prepare to Discuss Educational Theories
Expect questions related to educational methodologies or theories that underpin digital learning. Brush up on concepts like constructivism or blended learning and be ready to discuss how these can apply to real-world scenarios. The interviewers at City College Plymouth will appreciate your understanding of the educational principles that drive effective learning.
✨Flexibility & Adaptability are Key
As this is a part-time role, demonstrate how you can manage your time effectively and adapt to the dynamic demands of the position. Share examples from past experiences where you successfully balanced multiple tasks while contributing to team projects. This will reassure City College Plymouth that you’re not just a candidate but a reliable team member who can juggle responsibilities.
✨Portfolio and Samples Matter
Even for a part-time gig, having a portfolio of your work can really set you apart. If you've designed any e-learning modules, created educational content, or implemented any successful teaching strategies, make sure you can present those. Being ready with tangible examples from your past work will help you make a stronger case to City College Plymouth about what you bring to the table.
