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- Tasks: Support the Financial Advice team with data entry and customer service.
- Company: Join a professional organization focused on student success and excellent service.
- Benefits: Gain transferable skills while working in a dynamic environment with a supportive team.
- Why this job: Perfect for detail-oriented individuals looking to make an impact in a college setting.
- Qualifications: Must have level 2 Literacy and Numeracy qualifications and strong IT skills.
- Other info: Evening and weekend work required, with potential for extra hours during peak times.
The predicted salary is between 24000 - 36000 £ per year.
Are you an experienced administrator? Perhaps you work in accounts or on reception and are looking for a change? We are looking for a diligent administrator with high levels of attention to detail and accuracy to support the Financial Advice team with day to day duties. You will primarily support the Finance Advisers with data entry using various programmes including MS office Excel, EBS and a bespoke CRM database called Pay My Student to process free college meal support and bursary payments.
The post requires a high level of team work whilst providing excellent customer service to the Advice Shop users. This is an exciting opportunity to work within a professional organisation and learn a variety of transferable skills. The post will be based at the heart of college in our busy and dynamic Advice Shop, working with team of like minded people focussed on excellent customer service and student success.
The post will include some evening and weekend work throughout the year and may require additional hours in peak times over the Autumn term.
Applicants should have excellent communications skills and Literacy and Numeracy qualifications at level 2 or above. IT competency is also essential.
For further information and to apply for this post please visit www.ccn.ac.uk and click on to the vacancies tab. If you would like to have an informal discussion about this vacancy, please contact alexandra.miller@ccn.ac.uk.
Support Fund Administrator employer: City College Norwich
Contact Detail:
City College Norwich Recruiting Team
alexandra.miller@ccn.ac.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Support Fund Administrator
✨Tip Number 1
Familiarize yourself with the specific software mentioned in the job description, such as MS Office Excel and the Pay My Student CRM. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Highlight your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. This will demonstrate your ability to fit into the dynamic team environment at the Advice Shop.
✨Tip Number 3
Since customer service is a key aspect of this role, think of specific instances where you've provided excellent service. Be ready to share these stories to showcase your communication skills and dedication to helping others.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, especially since the position may require evening and weekend shifts. Showing that you're adaptable and willing to meet the needs of the team will make you a more attractive candidate.
We think you need these skills to ace Support Fund Administrator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous administrative roles or experience in accounts or customer service. Detail your responsibilities and achievements to showcase your attention to detail and accuracy.
Showcase IT Skills: Since the role requires proficiency in MS Office Excel, EBS, and CRM databases, mention any relevant software experience you have. If you've used similar programs, be sure to include that as well.
Demonstrate Teamwork and Customer Service: Provide examples of how you've worked effectively in a team and delivered excellent customer service. This will align with the job's focus on teamwork and supporting users in the Advice Shop.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to the hiring team.
How to prepare for a job interview at City College Norwich
✨Showcase Your Attention to Detail
As the role requires high levels of accuracy, be prepared to discuss specific examples from your past work where your attention to detail made a difference. Highlight any experiences where you caught errors or improved processes.
✨Demonstrate Your IT Skills
Familiarize yourself with MS Office Excel and any other relevant software mentioned in the job description. Be ready to discuss how you've used these tools in previous roles, especially in data entry or financial administration.
✨Emphasize Teamwork and Customer Service
Since the position involves working closely with a team and providing excellent customer service, prepare to share examples of how you've successfully collaborated with others and handled customer inquiries or issues in the past.
✨Prepare for Flexibility in Work Hours
The job may require evening and weekend work, so be ready to discuss your availability and willingness to adapt your schedule. This shows that you're committed and understand the demands of the role.
