At a Glance
- Tasks: Be the go-to person for residents during a construction project, ensuring smooth communication.
- Company: Join a leading contractor making a positive impact in local communities.
- Benefits: Earn £180 per day with potential for long-term work and support navigating pay structures.
- Other info: Flexible working hours and opportunities to engage with diverse community members.
- Why this job: Make a real difference while developing your communication and organisational skills in a dynamic environment.
- Qualifications: Experience in customer liaison roles, strong communication skills, and empathy are essential.
The predicted salary is between 32400 - 43200 € per year.
We’re currently seeking a dedicated and proactive Resident Liaison Officer to join a leading contractor on an exciting construction project. This is a crucial position that bridges the gap between the site team and local residents — ensuring clear, consistent communication and a smooth experience for all stakeholders involved.
Key Responsibilities:
- Act as the first point of contact for residents, managing communication between occupied homes and construction activity.
- Carry out pre-construction engagement with stakeholders, collecting relevant information and agreeing on communication formats and escalation processes.
- Organise and attend inception meetings with contractors and project teams to align on communication strategies.
- Conduct door-knocking and community surveys to introduce the project, identify any special resident needs (e.g. disability, illness, pets), and record any concerns or expectations.
- Explain project timelines, safety protocols, and contact procedures — including out-of-hours support.
- Notify residents of disruptive works and ensure the surrounding areas are left clean and tidy after any noisy or opening-up activities.
- Organise and manage drop-in exhibitions, providing regular newsletters and updates in line with the agreed schedule.
- Liaise with local resident and community groups, arranging group briefings, one-to-one consultations, and engagement activities.
- Provide consistent reporting to the management team:
- Weekly reports on surveys completed, complaints raised and resolved, and newsletter activity.
- Monthly reports including written insights on resident relationships and site conditions.
- Maintain a visible and approachable presence during working hours and ensure that leaseholder and resident meetings are handled efficiently, virtually or in person where required.
- Operate as part of the site team while reporting independently to the Contracts Manager(s) across all assigned sites.
Requirements:
- Proven experience in a Resident Liaison Officer or Customer Liaison role, ideally within the construction, housing, or social housing sector.
- Excellent communication and interpersonal skills — confident in dealing with a wide range of residents and stakeholders.
- Ability to manage sensitive situations with empathy and professionalism.
- Strong organisation and reporting skills, with the ability to document and follow up on community engagement.
- Understanding of construction site operations, safety protocols, and tenant/resident requirements.
- Ability to work independently, while also functioning as part of a broader project delivery team.
- Familiarity with PEEPS (Personal Emergency Evacuation Plans) and relevant health & safety procedures is advantageous.
- IT literacy to manage newsletters, records, and reports efficiently.
If you’re passionate about making a difference in local communities and ensuring smooth communication during construction works, we’d love to hear from you. Apply now or get in touch for more details.
Resident Liaison Officer in Enfield Town employer: City Calling
Join a leading contractor in Enfield as a Resident Liaison Officer, where you will play a vital role in fostering community relations during exciting construction projects. Our company values clear communication and employee growth, offering a supportive work culture that encourages professional development and engagement with local residents. With competitive pay and a commitment to making a positive impact, this is an excellent opportunity for those looking to contribute meaningfully to their community while advancing their career.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Enfield Town
✨Tip Number 1
Familiarise yourself with the local community and its dynamics. Understanding the residents' concerns and needs will help you connect better during interviews and demonstrate your commitment to effective communication.
✨Tip Number 2
Brush up on your knowledge of construction site operations and safety protocols. Being able to discuss these topics confidently will show that you are well-prepared for the role and understand the environment you'll be working in.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed sensitive situations or resolved conflicts. This will highlight your interpersonal skills and ability to handle challenging scenarios, which are crucial for a Resident Liaison Officer.
✨Tip Number 4
Network with professionals in the construction and housing sectors. Engaging with others in the field can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Resident Liaison Officer in Enfield Town
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in resident liaison or customer service roles, particularly within the construction or housing sectors. Use specific examples that demonstrate your communication skills and ability to manage sensitive situations.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for community engagement and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, such as managing communication between residents and construction teams.
Highlight Key Skills:In your application, emphasise your excellent communication and interpersonal skills. Provide examples of how you've successfully navigated challenging situations with residents or stakeholders in the past.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at City Calling
✨Know the Project Inside Out
Before your interview, make sure to research the specific construction project you'll be working on. Understand its scope, timeline, and any potential challenges. This will help you demonstrate your proactive approach and readiness to engage with residents effectively.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've successfully managed communication in previous roles, especially in sensitive situations. Be ready to discuss how you would handle various resident concerns and ensure clear messaging.
✨Demonstrate Empathy and Professionalism
During the interview, highlight your ability to manage sensitive situations with empathy. Share experiences where you've had to navigate difficult conversations or resolve conflicts, showcasing your professionalism and understanding of residents' needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-life situations. Think about potential challenges you might face as an RLO and how you would address them, such as managing disruptive works or engaging with community groups.
