Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of call advisors to manage repairs and customer care effectively.
- Company: City Building in Glasgow, dedicated to excellent service and community support.
- Benefits: Competitive salary, annual leave, pension access, and supportive work environment.
- Why this job: Make a difference in the community by ensuring timely repairs for tenants.
- Qualifications: Strong interpersonal skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
City Building in Glasgow is seeking a Contact Centre Lead to manage a team of call advisors. In this role, you will oversee call handling for repairs, ensuring effective communication with tenants and Housing Associations to schedule repairs.
A successful candidate will have excellent interpersonal skills and a customer-focused approach, with attention to detail in recording repairs.
The position offers competitive salary and benefits including annual leave and pension access.
Contact Centre Lead: Repairs & Customer Care in Glasgow employer: City Building
Contact Detail:
City Building Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Lead: Repairs & Customer Care in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at City Building on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Contact Centre Lead.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and team management. We should also think of examples from our past experiences that showcase our interpersonal skills and attention to detail.
✨Tip Number 3
Showcase our passion for customer service! During the interview, let’s share stories that highlight our customer-focused approach and how we’ve successfully handled repairs or similar situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the City Building team.
We think you need these skills to ace Contact Centre Lead: Repairs & Customer Care in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about managing call advisors and communicating with tenants, make sure to highlight your interpersonal skills in your application. We want to see how you can effectively convey information and handle customer queries.
Be Detail-Oriented: Attention to detail is key in this position, especially when recording repairs. In your written application, give examples of how you've successfully managed details in past roles. We love candidates who can keep things organised!
Customer Focus is a Must: This role is all about putting customers first. Make sure your application reflects a strong customer-focused approach. Share experiences where you’ve gone above and beyond for customers – we’re all about that at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at City Building
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Lead. Familiarise yourself with the key responsibilities, especially around managing call advisors and overseeing repairs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Interpersonal Skills
Since this role requires excellent interpersonal skills, think of examples from your past experiences where you've successfully communicated with customers or managed a team. Be ready to share these stories during the interview to demonstrate your customer-focused approach.
✨Attention to Detail is Key
Given the importance of accurately recording repairs, prepare to discuss how you ensure attention to detail in your work. You might want to mention specific tools or methods you use to keep track of information, as this will highlight your organisational skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in repairs, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.