At a Glance
- Tasks: Be the go-to person for residents and customers during exciting building projects.
- Company: Join City Building (Glasgow) LLP, a leader in community-focused construction.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: 6-month contract with opportunities to grow your career in customer service.
- Why this job: Make a difference by ensuring residents are informed and happy throughout the process.
- Qualifications: Strong communication skills and a full UK driving licence required.
The predicted salary is between 31500 - 38500 £ per year.
City Building (Glasgow) LLP is seeking a Customer Resident Liaison Officer on a fixed-term contract of up to 6 months.
You will be the main point of contact between residents, customers and contractors, delivering a high standard of customer service throughout planned works.
The role requires excellent communication and interpersonal skills, strong organisation, and a full UK driving licence.
You will work closely with operational teams to inform customers of progress and address enquiries.
Resident Liaison & Customer Service Advisor (6-Month) employer: City Building (Glasgow) LLP
City Building is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Glasgow. With a strong commitment to employee development, evidenced by our Investors in Young People Platinum award, we offer competitive salaries, generous annual leave, and access to the Strathclyde Pension Fund, alongside wellbeing initiatives that promote a healthy work-life balance. Join us as an Admin Assistant (Receptionist) and be part of a team that values customer service excellence and invests in your growth.
Contact Details:
City Building (Glasgow) LLP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison & Customer Service Advisor (6-Month)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like City Building (Glasgow) LLP.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like City Building (Glasgow) LLP. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Resident Liaison & Customer Service Advisor (6-Month)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to City Building (Glasgow) LLP.
How to prepare for a job interview at City Building (Glasgow) LLP
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in City Building (Glasgow) LLP's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services City Building (Glasgow) LLP offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
