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- Tasks: Lead strategic operations and ensure high-quality service delivery in repairs and maintenance.
- Company: Join City Building, a leader in construction and maintenance services in Glasgow.
- Benefits: Enjoy a competitive salary, excellent leave, pension fund access, and wellbeing initiatives.
- Why this job: Make a real impact in a dynamic environment with opportunities for innovation and leadership.
- Qualifications: Extensive experience in senior operations and a degree or MBA in a related field.
- Other info: Collaborative culture with a focus on continuous improvement and client relationships.
The predicted salary is between 74000 - 80000 £ per year.
Location: Glasgow
Salary: £86,308 – £90,506 (SCP64–66)
Hours: 35 per week
Division: Operations
About Us
City Building delivers a wide range of repairs and maintenance, manufacturing, construction and refurbishment services for Glasgow City Council, Wheatley Housing Group and other partners across the public, private and third sectors. We also operate Scotland’s largest construction craft apprenticeship programme and Royal Strathclyde Blindcraft Industries (RSBi), one of Europe’s largest supported manufacturing businesses. Our accreditations include ISO45001, ISO14001 and ISO9001:2015, and we hold a Queen’s Award for Enterprise Promoting Opportunity and the Investors in Young People Platinum award. As a City Building employee, you’ll enjoy a competitive salary, excellent annual leave, and access to the Strathclyde Pension Fund. You will also benefit from wellbeing initiatives and discounted gym membership, supporting a positive and healthy work–life balance.
About the Role
The Head of Operations plays a key strategic leadership role within the Extended Executive Leadership Team, reporting to the Divisional Director – Operations. You will lead the planning and delivery of repairs, maintenance, compliance and investment programmes, ensuring services are efficient, aligned to client priorities and delivered to a high standard. The role includes responsibility for the organisation’s 5–year business plan objectives, oversight of productivity and resource planning, and leadership across financial governance, service performance, workforce planning and efficiency initiatives. You will develop and guide high–performing teams, ensuring services remain responsive to business needs while maintaining strong client relationships. The role requires close collaboration across the business to support innovation, IT development, continuous improvement and a customer–focused service ethos. You will also provide strategic leadership, ensuring compliance with legislation and effective policy implementation, and will deputise for the Divisional Director – Operations when required.
What You Will Bring
You will have extensive experience in a senior operational role within a relevant environment, supported by a degree or MBA in a related discipline or equivalent experience. Strong knowledge of repairs, maintenance and investment activities is essential, along with a proven ability to deliver effective solutions. You will demonstrate strong leadership, sound judgement, excellent communication skills and the ability to navigate complex organisational and political environments with integrity and resilience.
How to Apply
Recruitment for these positions is being supported by our recruitment partners, Eden Scott. To apply, please contact Sarah Gracie, Associate Director, at sarah.gracie@edenscott.com, or visit https://www.edenscott.com/city-building-scotland. CV and Supporting Statement must be submitted to Sarah Gracie, Associate Director – Eden Scott, via email by no later than Thursday 19 February 2026 at 12 noon.
Head of Operations in Glasgow employer: City Building (Glasgow) LLP
Contact Detail:
City Building (Glasgow) LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Head of Operations role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This way, when you walk into that interview, you’ll be ready to show how you can lead their operations to success.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. We can’t stress enough how important it is to articulate your experience and vision clearly during those crucial conversations.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company, which is always a bonus in the hiring process.
We think you need these skills to ace Head of Operations in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your relevant experience in repairs, maintenance, and leadership. We want to see how your background aligns with our needs!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of your achievements and how they relate to the job description.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make your key points stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at City Building (Glasgow) LLP
✨Know Your Stuff
Make sure you thoroughly understand the role of Head of Operations and the specific responsibilities it entails. Familiarise yourself with City Building's services, their clients, and recent projects. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or projects. Highlight your ability to navigate complex environments and maintain strong client relationships. This is crucial for a strategic leadership role, so be ready to discuss how you've driven efficiency and innovation in previous positions.
✨Align with Their Values
City Building values compliance, continuous improvement, and a customer-focused service ethos. Be prepared to discuss how your personal values align with theirs and provide examples of how you've implemented these principles in your work. This will show that you're not just a fit for the role, but also for the company culture.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about their 5-year business plan objectives or how they measure success in the operations department. This shows your strategic thinking and genuine interest in contributing to their goals.
