At a Glance
- Tasks: Lead a dynamic team to enhance visitor experiences at Tower Bridge.
- Company: Join the iconic Tower Bridge, a cultural landmark in London.
- Benefits: Enjoy 28 days leave, hybrid work, and a commitment to diversity.
- Other info: Be part of an exciting transformation programme and community engagement.
- Why this job: Shape unforgettable experiences for millions while driving social impact.
- Qualifications: Proven leadership in visitor attractions and a passion for exceptional service.
The predicted salary is between 50000 - 65000 € per year.
About us
Tower Bridge is a working bascule bridge, a leading events venue, and an iconic visitor attraction, welcoming almost one million visitors each year. It is one of five bridges supported and maintained by the charity City Bridge Foundation, which is also London’s biggest independent charitable funder. This is an exciting time to join us. Tower Bridge is embarking on an ambitious transformation programme – Tower Bridge in Motion – shaping the future of London’s defining landmark. Through major initiatives and estate-wide improvements, the programme will enhance visitor experiences, inspire innovation and strengthen community engagement, while preserving and celebrating the Bridge’s unique cultural heritage. Our vision is to be an exemplar visitor attraction driven by social values that excites, inspires, engages, and connects everyone we reach and encounter.
About the role
We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower Bridge. As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. You will embed accessibility, visitor insight, and service excellence into capital projects, strategic initiatives and daily operations, ensuring Tower Bridge becomes a leading cultural destination delivering social impact.
About you
- Passionate about delivering an exceptional experience for visitors.
- Experienced in leading complex operations within cultural, heritage, or visitor attractions, with a proven track record in strategic development and change management.
- An inspirational leader, able to manage and motivate large, public‑facing teams and champion staff development.
- Skilled at improving customer service quality and performance.
- Comfortable operating at senior levels within complex organisations and collaborating effectively across teams.
- Experienced in managing operational budgets, including budget setting, forecasting and financial reporting.
- Passionate about our mission and charitable purpose, with a strong commitment to equity, diversity and inclusion, and sustainability and climate action.
How to Apply
To view the full Job Description and Person Specification, please see the “Job Information Pack.” Interviews are expected to take place on Wednesday, 29th April 2026 in person at Tower Bridge Offices, Tower Bridge Road, London SE1 2UP. As part of the interview process, candidates will be required to deliver a presentation. The City of London Corporation is City Bridge Foundation’s sole Trustee and employer. We welcome applications from all sectors and communities. Equity, diversity and inclusion is as important in our staff and governance as it is in our work. We are a Disability Confident employer and positively welcome applications from disabled people.
Because our roles are so varied, we don’t have a “one size fits all” policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly. Requests will be considered by the recruiting manager in line with our policies and business needs.
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.
Tower Bridge - Head of Visitor Experience in London employer: City Bridge Foundation
Tower Bridge offers a unique opportunity to work at one of London's most iconic landmarks, where you can lead transformative initiatives that enhance visitor experiences while championing social values. With a commitment to equity, diversity, and inclusion, the organisation fosters a supportive work culture that prioritises employee growth and development, alongside competitive benefits such as 28 days of leave and flexible working arrangements. Join us in shaping the future of this cultural destination and making a meaningful impact on the community.
StudySmarter Expert Advice🤫
We think this is how you could land Tower Bridge - Head of Visitor Experience in London
✨Tip Number 1
Get to know Tower Bridge inside out! Familiarise yourself with its history, current initiatives, and visitor experiences. This will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend relevant events, and engage with the community. Building relationships can give you insider insights and potentially a foot in the door.
✨Tip Number 3
Prepare for that presentation! Since you'll need to deliver one during the interview, practice your delivery and focus on how your vision aligns with Tower Bridge's mission. Make it engaging and memorable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Tower Bridge and contributing to its exciting transformation.
We think you need these skills to ace Tower Bridge - Head of Visitor Experience in London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for delivering exceptional visitor experiences shine through in your application. We want to see how your passion aligns with our mission at Tower Bridge!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading complex operations within cultural or heritage attractions. We love seeing how your unique skills can contribute to our vision.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at City Bridge Foundation
✨Know Your Visitor Experience
Dive deep into what makes Tower Bridge a unique visitor attraction. Familiarise yourself with their current initiatives and the 'Tower Bridge in Motion' programme. Being able to discuss how you can enhance visitor experiences will show your passion and understanding of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in complex environments. Think about specific challenges you've faced and how you motivated your team to overcome them. This is your chance to demonstrate your inspirational leadership style.
✨Be Ready for the Presentation
Since you'll need to deliver a presentation during the interview, practice is key! Choose a topic related to visitor experience or service excellence, and make sure to engage your audience. Use visuals if possible, and keep it concise yet impactful.
✨Emphasise Your Commitment to Values
Tower Bridge values equity, diversity, and sustainability. Be prepared to discuss how these principles have influenced your work and decision-making in previous roles. Showing alignment with their mission will set you apart as a candidate who truly fits their culture.
