Customer Sales Executive in Wakefield

Don't miss this fantastic permanent opportunity to join our Customer Sales Team in Wakefield! This is a brilliant opportunity to develop your existing sales and account management skills with the potential to grow into a more senior sales role in time, or to work in other functions within the business.

Ideal candidates will have worked within a sales role and have the right transferable skills. Sales experience is desirable and we would welcome applicants that have worked within recruitment or call centre environments. We are looking for positive, self-motivated and committed people that enjoy working in a sales environment and making outbound telephone calls to deliver a first-class customer service.

Training and support are provided on the job as well as a clear and defined sales plan from your manager. You will be eligible for our sales incentive plan when you have passed your probationary period. The role is full time (35 hours a week) but we welcome applicants that would consider working on a part time or job share basis! We offer flexible working patterns and you can work between the hours of 8am and 6pm to suit your needs. These roles are based from our Wakefield office (WF1) so you must be within commuting distance. This is a full time Monday to Friday office-based role.

The benefits:

• Competitive salary and bonus scheme
• Progression opportunities and on the job full training and support
• 25 days holiday + bank holiday and Christmas shutdown + buy and sell holiday
• Free parking
• Private healthcare
• Life assurance
• Income protection
• Dental Insurance

At City & Guilds we recognise that an unconditional commitment to Diversity, Equity and Inclusion (DE&I) is fundamental to delivering our purpose of helping people, organisations and economies develop the skill they need for growth, and this extends to all people, organisations and wider stakeholders we work with, wherever we work. We feel that it is important that City & Guilds is an organisation that reflects the diversity of modern society and is an inclusive organisation that ensures that everyone is supported so that they can achieve their best. We encourage and welcome applications from members of underrepresented communities. City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role.

About the role: Within our Direct Sales Team, we have roles covering new business and account management. As a Customer Sales Executive, you will be provided with ongoing training and support to work on both reactive and proactive sales campaigns in-line with our sales strategies for new business. Account management roles will be provided support and training based on growth, retention and threats to business. Our team cover our full range of products and services, delivered to both new and existing customers.

The successful candidate will manage their own pipeline activity through either managing a caseload of customers or new business objectives, predominantly over the phone / Microsoft teams but also email based as well. You will also follow up on warm leads from our sales inbox for new centre enquiries and general enquiries into the department, as well as working collaboratively with colleagues across the business to bring the right expertise. A key element of the role is also analysing trends and insights, to drive business decisions and continuous improvement.

About you: We are looking for motivated, hardworking and passionate individuals who are confident in making outbound sales calls and who have a strong resilient work ethic. We are looking for you to have core sales skills or experience in generating new business through cold and warm outreach, or experience in account management, particularly with a focus on driving growth and strengthening customer retention. You’ll be accountable for meeting your own deadlines, targets and KPI’s so you must be customer-focused, have a passion for delivering a great customer experience and be comfortable working to quarterly targets. Finally, you’ll need great team working skills as well as possessing a flexible, adaptable approach and be motivated by new challenges.

What we offer: We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. As this is a sales based role, you will qualify for our sales incentive plan upon successful completion of your probation. You will also receive an excellent benefits package which typically includes 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. Progression opportunities into senior sales roles or across the wider business. Flexible working patterns (full time 35 hours, part time/job share considered) between 8am–6pm.