At a Glance
- Tasks: Lead and grow a Complex Care branch, delivering outstanding client-centred services.
- Company: Join the largest care company in the UK with a commitment to innovation.
- Benefits: Competitive salary up to £45,000, remote work, and career growth opportunities.
- Other info: Dynamic role with regular travel across Wales and a focus on quality and compliance.
- Why this job: Make a real impact in the care industry while leading a passionate team.
- Qualifications: Experience in complex care services and strong leadership skills required.
The predicted salary is between 36000 - 44000 £ per year.
Company Description
Are you a driven, commercially aware care leader ready to take full ownership of a Complex Care branch? We are looking for an experienced Branch Manager (Complex Care) to lead, grow and strengthen our Advantage branch — delivering outstanding, client-centred services while driving sustainable business growth. This is a pivotal leadership role for someone who thrives on accountability, quality, and performance. This is a remote-based role, with regular travel required across Wales. Our office is based in Cardiff, with clients located throughout Wales.
Salary: up to £45,000
Job Description
What You’ll Do
- Lead & Grow the Business
- Manage your branch as a successful and profitable business unit
- Drive branch growth through strong commissioner and private client relationships
- Identify and convert new complex care opportunities
- Work alongside Service Development and Care Service Managers to onboard new packages safely
- Monitor KPIs, budgets, and performance targets
- Contribute to strategic planning and market positioning
- Maintain strong local market awareness and competitor insight
Deliver Outstanding Complex Care
- Ensure high-quality, person-centred complex care services
- Oversee robust care assessments, risk management and service planning
- Ensure services meet regulatory, contractual and internal standards
- Work collaboratively with Clinical Nurse Managers and audit teams
- Protect clients through strong safeguarding and risk mitigation
- Oversee rota management, on-call planning and contingency arrangements
- Ensure accurate service documentation and compliance
Lead & Develop Your Team
- Inspire and lead your branch team to deliver excellence
- Take full line management responsibility for recruitment, performance and development
- Ensure safe recruitment practices and rigorous vetting
- Manage HR processes including supervision, absence, disciplinaries and grievances
- Identify training needs and support professional development
- Promote equality, inclusion and anti-discriminatory practice
Ensure Compliance & Quality
- Maintain full regulatory compliance (including Registered Manager requirements if applicable)
- Liaise confidently with regulators and commissioners
- Oversee complaints, incidents and continuous improvement plans
- Maintain structured records to evidence quality and compliance
- Ensure health & safety systems and risk assessments are embedded
You’ll act as an ambassador, representing the branch with commissioners, healthcare professionals, regulators and partner agencies.
Qualifications
What You’ll Need
- Essential
- Strong understanding of complex care services and client needs
- Solid knowledge of statutory and regulatory frameworks
- Experience managing a care service or business unit
- Budget management and commercial awareness
- Experience leading and developing teams
- Understanding of safeguarding, risk assessment and health & safety
- Excellent written and spoken English
- Strong IT skills including Microsoft Office
- NVQ/QCF Level 5 Diploma in Leadership for Health & Social Care (or equivalent)
- Full UK driving licence
- Enhanced DBS (or willingness to obtain)
- Desirable
- Experience managing complex care services at scale
- Experience working with commissioners and tender processes
- Quality assurance and audit experience
- Managing recruitment, HR processes and performance management
- Project management experience
- Registered Manager status (where applicable)
Additional Information
Why choose us? We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey. CCH Group is an Equal Opportunities Employer and part of the CCH Group.
Branch Manager Complex Care in Newtown employer: City and County Healthcare Group
Hamilton Cross is an exceptional employer, offering a supportive and collaborative culture that fosters employee growth and development. With a competitive salary, bonus potential, and a clear career progression path, this role provides the opportunity to make a meaningful impact in the healthcare staffing sector while enjoying the flexibility of remote work and frequent engagement with the vibrant community in Norwich.
Contact Details:
City and County Healthcare Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager Complex Care in Newtown
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like City and County Healthcare Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at City and County Healthcare Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like City and County Healthcare Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Branch Manager Complex Care in Newtown
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at City and County Healthcare Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at City and County Healthcare Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to City and County Healthcare Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at City and County Healthcare Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at City and County Healthcare Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research City and County Healthcare Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
