At a Glance
- Tasks: Support clients in accessing care and drive service growth through outreach and relationship building.
- Company: Join CCH Group, a leading care provider with a people-first approach.
- Benefits: Competitive salary, career progression, training, and supportive team environment.
- Other info: Opportunities for growth and exposure to various business functions.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic sector.
- Qualifications: Strong communication skills and a passion for delivering exceptional customer experiences.
The predicted salary is between 24780 - 24780 £ per year.
Location: Remote
Salary: £24,780
Hours: 9-5pm, Full Time, Permanent
We're sorry, but we do not currently offer sponsorship to applicants.
We are CCH Group, with 14,000 colleagues across 32 care companies, we have one purpose: to make sure no one in need of care is ever forgotten or left behind. We are not only changing lives, but we are also transforming the care sector. Our people-first approach puts colleagues at the centre of everything we do. Our goal is simple: to be the best place to work in care.
At CCH Group, we are committed to delivering exceptional care services and building strong relationships within the communities we serve. As we continue to grow, we are looking for a passionate and motivated Client Services Coordinator to join our team and help drive service growth, client engagement, and business development opportunities.
What will you do?
Every day as a Client Services Coordinator is different, but your impact is always the same – helping people access high-quality care while supporting the growth of our services.
- Act as a key point of contact for prospective and existing clients, ensuring every enquiry receives a professional and timely response.
- Build positive relationships with clients, families, healthcare professionals, and key stakeholders.
- Support Business Development Managers by coordinating enquiries, referrals, assessments, and follow-up activity.
- Conduct proactive outreach activities, including cold calling, to generate new enquiries and referral opportunities.
- Maintain and update prospect pipelines using company CRM systems.
- Assist with marketing campaigns, events, networking activities, and promotional initiatives.
- Support the creation and distribution of marketing materials, presentations, and digital content.
- Conduct market research and mystery shopping activities to identify trends, competitor activity, and opportunities for growth.
- Compile reports and insights to support business development strategies.
- Ensure client records and information are maintained accurately and in line with data protection requirements.
- Work collaboratively with colleagues across the organisation to identify growth opportunities and improve service delivery.
What are we looking for?
Previous experience in customer service, care, business development, or client coordination is valuable, but what matters most is your ability to build meaningful relationships, communicate confidently, and support people with professionalism and empathy.
What matters most is your ability to connect with people, build trust, and deliver excellent service. We're looking for people who are:
- Confident communicators with strong telephone and written communication skills.
- Comfortable building relationships and conducting outreach activity, including cold calling.
- Organised, proactive, and able to manage multiple priorities effectively.
- Professional, personable, and passionate about delivering exceptional customer experiences.
- Target-focused with a positive and resilient attitude.
- Comfortable working with CRM systems and maintaining accurate records.
Desirable
- Experience within health and social care, homecare, complex care, or healthcare services.
- Understanding of NHS or local authority referral pathways.
- Experience supporting marketing, sales, or business development activities.
- Experience producing reports and analysing data to support decision-making.
Here's what makes us different:
- Full induction and ongoing training to support your success.
- Opportunities for career progression within a growing national organisation.
- Exposure to business development, marketing, client services, and operational functions.
- Supportive and collaborative team environment.
- Employee benefits, recognition programmes, and colleague support initiatives.
- Opportunities to make a meaningful difference within the care sector every day.
Ready to apply?
Our quick and simple application process makes it easy to take the next step in your career. Join CCH Group today and help us grow our services while making a positive difference to the people and communities we support.
Client Services Co-ordinator in Birmingham employer: City and County Healthcare Group
At CCH Group, we pride ourselves on being a people-first organisation that values our colleagues and fosters a supportive work culture. As a Client Services Coordinator, you will benefit from comprehensive training, career progression opportunities, and the chance to make a meaningful impact in the care sector while working remotely. Join us in transforming lives and enjoy a collaborative environment where your contributions are recognised and valued.
Contact Details:
City and County Healthcare Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Co-ordinator in Birmingham
✨Tip Number 1
Get your networking game on! Reach out to people in the care sector, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the Client Services Coordinator role, be ready to share why you're passionate about care and how your skills can make a difference. Confidence is key!
✨Tip Number 3
Don’t shy away from cold calling! It’s part of the role, so why not practice? Call up local care providers or organisations and ask about their services. This will not only boost your confidence but also give you insights into the industry.
✨Tip Number 4
Apply through our website! It’s quick and easy, and it shows you’re serious about joining CCH Group. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Services Co-ordinator in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Coordinator role. Highlight your experience in customer service and any relevant skills that align with our mission at CCH Group. We want to see how you can contribute to our people-first approach!
Showcase Your Communication Skills:Since this role involves a lot of interaction with clients and stakeholders, it's crucial to demonstrate your strong written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively, just like we do at StudySmarter.
Highlight Your Organisational Skills:As a Client Services Coordinator, you'll need to juggle multiple tasks. In your application, share examples of how you've successfully managed priorities in the past. We love seeing candidates who are proactive and organised, so let us know how you fit the bill!
Apply Through Our Website:We encourage you to apply directly through our website for a smooth application process. It’s quick and easy, and it helps us keep track of your application better. Plus, we can't wait to see what you bring to the table!
How to prepare for a job interview at City and County Healthcare Group
✨Know Your Stuff
Before the interview, make sure you understand CCH Group's mission and values. Familiarise yourself with their approach to care and how they prioritise relationships. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Services Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with clients or stakeholders in the past. Be ready to discuss your experience with cold calling and outreach activities, as this will be crucial for the role.
✨Be Organised and Proactive
Highlight your organisational skills during the interview. Discuss how you manage multiple priorities and keep track of client interactions. You might even want to bring a sample of how you’ve used CRM systems in previous roles to illustrate your ability to maintain accurate records.
✨Emphasise Your Passion for Care
CCH Group is all about making a difference in the care sector. Share your passion for helping others and any relevant experiences that showcase your commitment to delivering exceptional customer service. This will resonate well with the interviewers and show that you’re a great fit for their team.
