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- Tasks: Provide first-level IT support and assist users with tech issues.
- Company: Join City and County Healthcare Group, dedicated to making a difference in people's lives.
- Benefits: Enjoy your birthday off, maternity/paternity pay, and career development opportunities.
- Why this job: Experience diverse challenges daily while growing your IT skills in a supportive environment.
- Qualifications: Passion for IT, problem-solving skills, and a team-oriented mindset are essential.
- Other info: Full training provided, with opportunities for further qualifications and career advancement.
The predicted salary is between 23910 - 33574 £ per year.
Job Description
This role is to provide first level IT support and IT administration duties to all end users seeking IT assistance. The role will include dealing with Basic IT support requests such as password resets, creating user accounts, amending file permissions and basic configuration tasks on our key operational systems, in addition may also support the Desktop Services team in provisioning Mobile devices and Laptop imaging.
Key Duties/Responsibilities
· Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams.
· Providing updates on existing IT tickets to end users when requested.
· Chasing approvals and process on open requests.
· Escalating unresolved or breached SLA issues to senior team members when necessary.
· Provide IT support such as reboots, password resets, Creation of user accounts, emails accounts and folder permissions
· IT administration tasks on core operational business systems
· Act as an overflow for support phone calls when lines are exceptionally busy
· Support the Desktop Services team with ad-hoc duties such as packaging items for delivery
· Assist in configuring IT hardware including Mobile Phones, Tablets, Laptops and Desktops
· Basic software installation’s
· Monitor the IT Service Desk call log and ensure that all calls are being progressed, chased and escalated where appropriate
Qualifications
· A passion for IT and developing an IT support related career
· Ability to absorb and retain information quickly.
· Highly self-motivated and directed.
· Keen attention to detail.
· Proven analytical and problem-solving abilities.
· Ability to effectively prioritize and execute tasks in a high-pressure environment.
· Exceptional customer service orientation.
· Experience working in a team-oriented, collaborative environment.
· Approaching the customer with a positive attitude at all times
· Being friendly and helpful even during stressful events
Additional Information
We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.
We will also offer you:
25 days Holiday plus bank holidays
Your birthday off*
Occupational Maternity Pay & Adoption Pay
Occupational Paternity Pay*
Death in Service Payment*
Occupational Sick Pay
*subject to terms and conditions and qualifying period
We see extraordinary achievements for our clients everyday thanks to our talented and committed workforce. We want to transform the care industry by working driving positive change. As the largest care company in the UK, we have the size and success to offer you a grand career opportunity, choice, and security. Be part of our journey.
City and County is an Equal Opportunities Employer.
#weareCCH
Service Desk 1st Line Support Engineer employer: City and County Healthcare Group Ltd
Contact Detail:
City and County Healthcare Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with common IT support issues, such as password resets and user account management. Being able to demonstrate your knowledge of these tasks during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication with end users. Practising how to handle difficult situations or questions can help you stand out in the interview.
✨Tip Number 3
Research City and County Healthcare Group and their values. Understanding their mission and how they support their clients will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare for situational questions by thinking of examples from your past experiences where you've solved problems or worked effectively in a team. This will help you illustrate your skills and fit for the role during the interview.
We think you need these skills to ace Service Desk 1st Line Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Service Desk 1st Line Support Engineer position. Tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in IT support or customer service roles. Mention specific tasks you've handled that align with the responsibilities listed, such as password resets or user account management.
Show Your Passion for IT: Express your enthusiasm for IT and your desire to grow within the field. Use examples from your past experiences to demonstrate your commitment to learning and problem-solving in a tech environment.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at City and County Healthcare Group Ltd
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and IT support during the interview. Share any relevant experiences or projects that highlight your interest in the field, as this role requires a genuine passion for IT.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to resolve problems effectively.
✨Highlight Customer Service Experience
Since this role involves providing support to end users, emphasise your customer service skills. Share instances where you successfully assisted clients or colleagues, demonstrating your ability to communicate clearly and empathetically.
✨Familiarise Yourself with Common IT Issues
Brush up on common IT support tasks such as password resets and user account management. Being knowledgeable about these topics will not only help you answer questions confidently but also show your readiness for the role.
