Are you a driven, commercially aware care leader ready to take full ownership of a Complex Care branch?
We are looking for an experienced Branch Manager (Complex Care) to lead, grow and strengthen our Advantage branch — delivering outstanding, client-centred services while driving sustainable business growth.
This is a pivotal leadership role for someone who thrives on accountability, quality, and performance.
This is a remote-based role, with regular travel required across Wales. Our office is based in Cardiff, with clients located throughout Wales, including North Wales.
Salary: up to £45,000
Job Description
What You’ll Do
Lead & Grow the Business
Manage your branch as a successful and profitable business unit
Drive branch growth through strong commissioner and private client relationships
Identify and convert new complex care opportunities
Work alongside Service Development and Care Service Managers to onboard new packages safely
Monitor KPIs, budgets, and performance targets
Contribute to strategic planning and market positioning
Maintain strong local market awareness and competitor insight
Deliver Outstanding Complex Care
Ensure high-quality, person-centred complex care services
Oversee robust care assessments, risk management and service planning
Ensure services meet regulatory, contractual and internal standards
Work collaboratively with Clinical Nurse Managers and audit teams
Protect clients through strong safeguarding and risk mitigation
Oversee rota management, on-call planning and contingency arrangements
Ensure accurate service documentation and compliance
Lead & Develop Your Team
Inspire and lead your branch team to deliver excellence
Take full line management responsibility for recruitment, performance and development
Ensure safe recruitment practices and rigorous vetting
Manage HR processes including supervision, absence, disciplinaries and grievances
Identify training needs and support professional development
Promote equality, inclusion and anti-discriminatory practice
Ensure Compliance & Quality
Maintain full regulatory compliance (including Registered Manager requirements if applicable)
Liaise confidently with regulators and commissioners
Oversee complaints, incidents and continuous improvement plans
Maintain structured records to evidence quality and compliance
Ensure health & safety systems and risk assessments are embedded
You’ll act as an ambassador, representing the branch with commissioners, healthcare professionals, regulators and partner agencies.
Qualifications
What You’ll Need
Strong understanding of complex care services and client needs
Solid knowledge of statutory and regulatory frameworks
Experience managing a care service or business unit
Budget management and commercial awareness
Experience leading and developing teams
Understanding of safeguarding, risk assessment and health & safety
Excellent written and spoken English
Strong IT skills including Microsoft Office
NVQ/QCF Level 5 Diploma in Leadership for Health & Social Care (or equivalent)
Full UK driving licence
Enhanced DBS (or willingness to obtain)
Experience managing complex care services at scale
Experience working with commissioners and tender processes
Quality assurance and audit experience
Managing recruitment, HR processes and performance management
Registered Manager status (where applicable)
Additional Information
Why choose us?
We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey
CCH Group is an Equal Opportunities Employer and part of the CCH Group
#J-18808-Ljbffr
Branch Manager Complex Care in Newtown employer: City and County Healthcare Group Ltd
At London Care, we are dedicated to creating brighter days for our clients and our employees alike. As a Team Leader in Chatham, you will benefit from a supportive work culture that prioritises your professional growth through comprehensive training and development opportunities. With a competitive benefits package and the chance to make a meaningful impact in the care industry, joining us means being part of a team that values your contributions and empowers you to thrive.
Contact Details:
City and County Healthcare Group Ltd Recruitment Team
