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- Tasks: Conduct audits, mentor staff, and enhance service quality in social care.
- Company: Join a leading care company transforming the industry with innovative solutions.
- Benefits: Enjoy up to 25 days holiday, wellbeing resources, and discounts at major retailers.
- Why this job: Make a real difference in people's lives while developing your career in social care.
- Qualifications: Strong knowledge of social care compliance and excellent communication skills required.
- Other info: Opportunities for growth and professional development within a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview: You will be responsible for conducting timely audits of service delivery, monitoring progress against improvement plans and working closely with the Branch Managers to ensure actions are followed through and successful outcomes are achieved. In addition, you'll support the branch teams by delivering aspects of operational training, mentoring staff and providing guidance on care delivery and the effective use of systems. This role is ideal for someone with a strong understanding of compliance and quality standards in social care and a passion for supporting others to deliver excellent service.
Responsibilities
- Quality Assurance & Compliance: Conduct regular audits and governance reviews to identify risks, ensure regulatory compliance and support the implementation of improvement plans. Provide training, mentoring and practical support to branch teams to enhance service quality and achieve high compliance levels.
- Customer Engagement: Act as the main point of contact for customer concerns and feedback including Voice of the Customer reviews. Analyse feedback data, collaborate with the Branch Manager on improvements and maintain a visible presence within the Extra Care Scheme to ensure ongoing customer satisfaction.
- Operational Support & Mentorship: Support care professionals and branch staff through training and mentoring on care delivery, reporting systems and policy implementation. Assist with investigations, contribute to change management initiatives and provide hands-on support during service challenges or crisis situations.
Qualifications
- Strong knowledge of the social care sector including regulatory and clinical requirements in community settings.
- Confident user of Microsoft Office (especially Excel) and digital compliance/reporting tools.
- Excellent organisational, time management and communication skills.
- Collaborative team player with a proactive, adaptable and solution-focused mindset.
- Committed to high standards of customer care and aligned with company values.
- Experience in social/community care is essential; quality/compliance experience.
Additional Information
We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You'll have the support to develop your career either within your branch or the wider City & County Healthcare Group. We'll also empower you to feel proud of the impactful and meaningful work that you do. We'll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.
We will also offer you: Up to 25 days plus bank holidays, Occupational Maternity Pay & Adoption Pay, Occupational Paternity Pay, Death in Service Payment, Occupational Sick Pay (subject to terms and conditions and qualifying period).
We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey. London Care is an Equal Opportunities Employer and part of the City and County Healthcare Group.
Remote Work: No
Employment Type: Full-time
Quality and Engagement Manager in Hounslow employer: City and County Healthcare Group Ltd
Contact Detail:
City and County Healthcare Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality and Engagement Manager in Hounslow
✨Tip Number 1
Network like a pro! Reach out to your connections in the social care sector and let them know you're on the hunt for a Quality and Engagement Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of compliance and quality standards in social care. We want you to showcase your expertise and passion, so think about real-life examples where you've made a difference in service delivery.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows that you’re genuinely interested in the role and appreciate the opportunity.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We love seeing applications come directly from motivated candidates like you, and it helps us keep track of your journey with us.
We think you need these skills to ace Quality and Engagement Manager in Hounslow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality assurance and compliance within the social care sector. We want to see how your skills align with our mission to deliver excellent service!
Showcase Your Passion: Let your enthusiasm for supporting others shine through! Share examples of how you've mentored or trained staff in the past, as this is key for us in finding the right fit for the Quality and Engagement Manager role.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. Bullet points can help!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at City and County Healthcare Group Ltd
✨Know Your Compliance Standards
Make sure you brush up on the latest compliance and quality standards in social care. Being able to discuss these confidently will show that you understand the industry's requirements and can effectively contribute to maintaining high standards.
✨Showcase Your Mentorship Skills
Prepare examples of how you've successfully mentored or trained others in previous roles. This is crucial for the Quality and Engagement Manager position, so be ready to share specific instances where your guidance led to improved service delivery.
✨Engage with Customer Feedback
Familiarise yourself with the concept of 'Voice of the Customer' reviews. Be prepared to discuss how you would analyse feedback data and collaborate with branch managers to implement improvements based on customer concerns.
✨Demonstrate Your Organisational Skills
Since this role requires excellent organisational and time management skills, think of ways to illustrate how you've managed multiple tasks or projects simultaneously. Use concrete examples to highlight your ability to stay organised under pressure.
