At a Glance
- Tasks: Manage the Electronic Call Monitoring system and support care staff in their roles.
- Company: Join CCH Group, a leading provider of community healthcare services.
- Benefits: Make a real difference while enjoying a supportive work environment.
- Other info: Be part of a caring community that values courage and heart.
- Why this job: Every day brings new challenges and opportunities to transform lives.
- Qualifications: Experience with ECM systems and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as an ECM Officer at London Care every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients' lives and your career.
Job Description
As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients. We are looking for an ECM officer to join us on a full-time basis to contribute to the continued success of the team. The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount of time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.
In this role you will be involved in the following:
- Direct responsibility for the management of the ECM system
- Responding to alerts on the system of calls being missed
- Liaising with carers on their attendance and why visits may be late
- Running reports for management
- Providing support to staff members as required
- Adhering to company privacy policies and procedures at all times
Qualifications
You will have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff.
Additional Information
Who We Are: At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together.
Our Values:
- COMMUNITY: Stronger together, building a thriving culture.
- COURAGE: Boldly shaping a better future.
- HEART: Passionate and dedicated—what we do matters.
Ready to Make a Difference? Apply today and help transform lives in your community. CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
ECM Officer in City of Westminster employer: City and County Healthcare Group Ltd
City and County Healthcare Group Ltd is an excellent employer for those seeking a meaningful role in complex care, particularly in the vibrant community of Herne Bay. With a strong emphasis on flexibility, compassion, and career progression, employees benefit from a supportive management team and the opportunity to make a real difference in the lives of individuals with spinal injuries. The inclusive work culture fosters personal growth and teamwork, making it a rewarding place to build your career.
Contact Details:
City and County Healthcare Group Ltd Recruitment Team
