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- Tasks: Manage service and warranty jobs, ensuring smooth operations and strong customer relationships.
- Company: Join a global organisation with a commitment to diversity and inclusion.
- Benefits: Competitive salary, annual bonus, private healthcare, and 25 days holiday.
- Other info: Flexible hours and support for mental health and legal advice.
- Why this job: Be the key link between customers and engineering, making a real impact.
- Qualifications: Experience in service coordination and strong IT skills required.
The predicted salary is between 30000 - 30000 £ per year.
Citrus Recruit are excited to be working with a global organisation to recruit for an experienced Service Coordinator. We are looking for someone who can take ownership of service and warranty jobs from start to finish, act as the key link between customers and the wider engineering organisation, and ensure every contract, enquiry and site visit runs smoothly. You will be managing multiple priorities, building strong customer relationships and be responsible for keeping operations moving with precision. The ideal candidate will come from a Service/ Warranty Coordinator background, within a manufacturing environment or something similar.
Responsibilities
- Raise and process all service and warranty jobs, managing each case end‑to‑end and reporting to Finance for invoicing.
- Act as the main interface between customers and the team, overseeing orders from initiation to fulfilment.
- Manage customer contracts and accounts, ensuring accuracy, compliance and strong commercial relationships.
- Produce quotations for field service work and liaise with customers to agree labour and expense rates.
- Work with Engineering and Parts teams to identify required parts and raise part numbers for field service activities.
- Deliver professional customer service, handling enquiries, complaints, specifications and inventory availability.
Skills & experience required
- Experience in a service/ warranty coordinator role, ideally within a manufacturing environment.
- IT Literate – Microsoft Office (Word, Excel, Power Point).
- Experience of working with ERP Systems.
- Experience in a customer care/ after sales support role.
Benefits package
- Salary of up to £30,000.
- Bonus paid annually – 3%.
- 37.5 hours per week. Hours 8-4 (some flexibility).
- 25 days holiday.
- Private Health care – After probation for employee and partner.
- Death in service.
- Eyes test and glasses vouchers.
- Support lines with numerous professionals for legal advice, mental health support etc.
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
Service Administrator in Wales employer: Citrus Recruit
Contact Detail:
Citrus Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their values and how they operate, so you can show them you're not just a fit for the role, but also for their culture. We want to see that passion!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and managing multiple priorities. We all know that confidence is key, so the more you rehearse, the better you'll perform!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to take ownership of your career.
We think you need these skills to ace Service Administrator in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your experience in service and warranty coordination, especially within a manufacturing environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed customer relationships and handled service jobs in the past. We love a good story!
Show Off Your IT Skills: Since the role requires IT literacy, make sure to mention your proficiency with Microsoft Office and any ERP systems you've used. We want to know how tech-savvy you are, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at Citrus Recruit
✨Know Your Stuff
Make sure you understand the ins and outs of service and warranty coordination. Brush up on your knowledge of managing contracts, customer relationships, and the specific processes involved in a manufacturing environment. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your IT Skills
Since the job requires proficiency in Microsoft Office and ERP systems, be prepared to discuss your experience with these tools. Bring examples of how you've used them in previous roles to streamline processes or improve customer service. This will demonstrate your technical capabilities and readiness for the position.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare to discuss how you would handle enquiries, complaints, or contract issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and ability to maintain strong customer relationships.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to customer service, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.