Please make an application promptly if you are a good match for this role due to high levels of interest.
Citrus Recruit are excited to be recruiting for a Senior Administrator to join our clients Strategic Partnerships team. This is an exciting opportunity to work with major corporate clients, supporting key accounts, driving service excellence, and helping to strengthen long-term commercial partnerships.
As a Senior Administrator, you will support the management and development of a portfolio of strategic corporate partnerships. Working closely with the Head of Strategic Partnerships, you'll play a pivotal role in preparing business reviews, analysing performance data, and identifying opportunities to enhance customer satisfaction and commercial growth.
This role combines reporting, project coordination, and internal stakeholder management, offering significant variety and opportunities for professional development.
As aSenior Administrator, you will be responsible for:
- Support the day-to-day management and growth of a portfolio of strategic corporate accounts with the Head of Strategic Partnerships.
- Prepare and deliver client review packs, including operational performance reporting, management information and future business initiatives.
- Analyse and distribute performance data, providing clients with valuable insights into service delivery and SLA performance.
- Support the preparation and coordination of client meetings, reviews, presentations and agendas.
- Work collaboratively with internal departments to gather information and ensure client requirements are met.
- Assist with client audit preparation, compliance activities and evidence gathering.
- Proactively manage account actions and ensure commitments are delivered on time and to a high standard.
Skills & experience required
- Previous experience in supporting account managers, Client Success or a similar customer commercial role.
- Strong relationship-building skills with the ability to engage professionally with both clients and internal stakeholders.
- Excellent communication and presentation skills.
- Experience producing reports, presentations and client-facing documentation. xgikmsk
- Good Microsoft Office skills, particularly PowerPoint, Excel and Teams.
Benefits
Senior Client Services Administrator in Thame employer: Citrus Recruit
Join a well-established organisation that prioritises innovation and collaboration, making it an excellent employer for those seeking a fulfilling career in customer service. With a strong commitment to employee growth and a supportive work culture, you'll have the opportunity to develop your skills while contributing to outstanding customer experiences across the UK. Located in a dynamic environment, this role offers unique advantages such as flexible working arrangements and a focus on team success.
