At a Glance
- Tasks: Provide exceptional support to customers and manage enquiries across various channels.
- Company: Join a respected organisation that values innovation and outstanding customer service.
- Benefits: Enjoy 25 days holiday, private healthcare, and enhanced maternity/paternity pay.
- Other info: We celebrate diversity and are committed to inclusion in our hiring process.
- Why this job: Be a vital link in a growing team and make a real impact on customer experiences.
- Qualifications: Previous customer service experience and proficiency in Microsoft Office required.
The predicted salary is between 22050 - 26950 £ per year.
Citrus Recruit are excited to be recruiting for a Customer Support Executive for a well-established organisation, supporting businesses across the UK.
Our client, a highly respected organisation, is looking for a Customer Support Executive to join their growing team. This is an exciting opportunity to become a key part of a business that values innovation, collaboration, and outstanding customer service.
In this varied and rewarding role, you'll act as a vital link between dealer partners, retail customers, account managers, and internal departments. You'll play an important role in supporting business operations, managing customer and dealer enquiries, processing sales-related administration, and ensuring a seamless customer journey from start to finish.
This position would suit a highly organised individual with strong communication skills, excellent attention to detail, and a genuine passion for delivering first-class support.
As a Customer Support Executive you will be responsible for:
- Providing exceptional support to dealer partners, retail customers, account managers, and internal stakeholders.
- Processing sales contracts and documentation accurately within agreed service levels.
- Responding to customer and dealer enquiries via telephone, email, and digital communication channels, recording all information accurately.
- Acting as a key user and managing and administering multiple operational systems in line with company procedures and policies.
- Developing a thorough understanding of the company's products and services to provide informed support and guidance.
- Undertaking additional administrative and support tasks as required.
Previous customer service, customer support, sales support, or administrative experience is required. Proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams is essential. You should be confident handling customer conversations over the telephone.
Holiday: 25 days, additional birthday day off + Buy annual leave scheme. Death in Service. Private Healthcare. Auto-enrolment Pension. Enhanced Maternity & Paternity pay.
We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
Please review our website for further and upcoming opportunities.
Customer Services Team Leader - Chief Executive - Customer services in Thame employer: Citrus Recruit
Join a well-established organisation that prioritises innovation and collaboration, making it an excellent employer for those seeking a fulfilling career in customer service. With a strong commitment to employee growth and a supportive work culture, you'll have the opportunity to develop your skills while contributing to outstanding customer experiences across the UK. Located in a dynamic environment, this role offers unique advantages such as flexible working arrangements and a focus on team success.
