At a Glance
- Tasks: Manage service and warranty jobs, ensuring smooth operations and strong customer relationships.
- Company: Join a global organisation with a commitment to diversity and inclusion.
- Benefits: Competitive salary, annual bonus, private healthcare, and 25 days holiday.
- Other info: Flexible hours and support for mental health and legal advice.
- Why this job: Be the key link between customers and engineering, making a real impact.
- Qualifications: Experience in service coordination and strong IT skills required.
The predicted salary is between 32000 - 32000 € per year.
Citrus Recruit are excited to be working with a global organisation to recruit for an experienced Service Coordinator. We are looking for someone who can take ownership of service and warranty jobs from start to finish, act as the key link between customers and the wider engineering organisation, and ensure every contract, enquiry and site visit runs smoothly. You will be managing multiple priorities, building strong customer relationships and be responsible for keeping operations moving with precision.
The ideal candidate will come from a Service/Warranty Coordinator background, within a manufacturing environment or something similar.
Responsibilities & day to day dutiesAs a Service Coordinator, you will be responsible for:
- Raise and process all service and warranty jobs, managing each case end-to-end and reporting to Finance for invoicing.
- Act as the main interface between customers and the team, overseeing orders from initiation to fulfilment.
- Manage customer contracts and accounts, ensuring accuracy, compliance and strong commercial relationships.
- Produce quotations for field service work and liaise with customers to agree labour and expense rates.
- Work with Engineering and Parts teams to identify required parts and raise part numbers for field service activities.
- Deliver professional customer service, handling enquiries, complaints, specifications and inventory availability.
- Experience in a service/warranty coordinator role, ideally within a manufacturing environment.
- IT Literate - Microsoft Office (Word, Excel, Power Point).
- Experience of working with ERP Systems.
- Experience in a customer care/after sales support role.
- Salary of up to £32,000.
- Bonus paid annually - 3%.
- Hours 8-4 (some flexibility), 25 days holiday.
- Private Health care - After probation for employee and partner.
- Death in service.
- Eyes test and glasses vouchers.
- Payday Pizza.
- Support lines with numerous professionals for legal advice, mental health support etc.
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
While we make every effort to reach out to all candidates, if you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.
Service Administrator in Slough employer: Citrus Recruit
Join a global organisation that values precision and customer relationships, offering a supportive work culture where your contributions as a Service Administrator will be recognised and rewarded. With a competitive salary, annual bonuses, and comprehensive benefits including private healthcare and mental health support, this role provides excellent opportunities for professional growth in a dynamic manufacturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. This will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills. As a Service Administrator, you'll need to build strong relationships with customers. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! We regularly update our listings, and applying directly can give you an edge. Plus, it shows you're proactive and keen to join our team.
We think you need these skills to ace Service Administrator in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Administrator role. Highlight your experience in service and warranty coordination, especially within a manufacturing environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've managed customer relationships and handled service jobs in the past. We love a good story!
Show Off Your IT Skills:Since the role requires IT literacy, make sure to mention your proficiency with Microsoft Office and any ERP systems you've used. We want to know how tech-savvy you are, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application gets to us directly. Plus, you can check out other opportunities while you're there!
How to prepare for a job interview at Citrus Recruit
✨Know Your Stuff
Make sure you understand the ins and outs of service and warranty coordination. Brush up on your knowledge of the manufacturing environment and be ready to discuss how you've managed similar roles in the past.
✨Showcase Your Customer Skills
Since this role is all about building strong customer relationships, prepare examples of how you've successfully handled customer enquiries and complaints. Highlight your ability to maintain professionalism under pressure.
✨Be Tech-Savvy
Familiarise yourself with Microsoft Office and any ERP systems you've used before. Be prepared to discuss how you've leveraged technology to streamline processes or improve customer service in your previous roles.
✨Demonstrate Your Organisational Skills
This job requires managing multiple priorities, so come armed with examples of how you've juggled various tasks effectively. Talk about your strategies for keeping operations running smoothly and ensuring accuracy in your work.
