At a Glance
- Tasks: Manage service and warranty jobs, ensuring smooth operations and strong customer relationships.
- Company: Join a global organisation with a commitment to diversity and inclusion.
- Benefits: Competitive salary, annual bonus, private healthcare, and 25 days holiday.
- Other info: Flexible hours and support for mental health and legal advice.
- Why this job: Be the key link between customers and engineering, making a real impact.
- Qualifications: Experience in service/warranty coordination and strong IT skills required.
The predicted salary is between 32000 - 32000 € per year.
Citrus Recruit are excited to be working with a global organisation to recruit for an experienced Administrator. We are looking for someone who can take ownership of service and warranty jobs from start to finish, act as the key link between customers and the wider engineering organisation, and ensure every contract, enquiry and site visit runs smoothly. You will be managing multiple priorities, building strong customer relationships and be responsible for keeping operations moving with precision.
The ideal candidate will come from a Service/ Warranty Coordinator background, within a manufacturing environment or something similar.
Responsibilities & day to day dutiesAs an Administrator, you will be responsible for:
- Raise and process all service and warranty jobs, managing each case end‑to‑end and reporting to Finance for invoicing.
- Act as the main interface between customers and the team, overseeing orders from initiation to fulfilment.
- Manage customer contracts and accounts, ensuring accuracy, compliance and strong commercial relationships.
- Produce quotations for field service work and liaise with customers to agree labour and expense rates.
- Work with Engineering and Parts teams to identify required parts and raise part numbers for field service activities.
- Deliver professional customer service, handling enquiries, complaints, specifications and inventory availability.
- Experience in a service/ warranty coordinator role, ideally within a manufacturing environment.
- IT Literate - Microsoft Office (Word, Excel, Power Point).
- Experience of working with ERP Systems.
- Experience in a customer care/ after sales support role.
- Salary of up to £32,000.
- Bonus paid annually - 3%.
- Hours 8-4 (some flexibility).
- 25 days holiday.
- Private Health care - After probation for employee and partner.
- Death in service.
- Eyes test and glasses vouchers.
- Payday Pizza.
- Support lines with numerous professionals for legal advice, mental health support etc.
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
While we make every effort to reach out to all candidates, if you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.
Administrator in Slough employer: Citrus Recruit
Citrus Recruit is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a competitive salary, annual bonuses, and comprehensive benefits including private healthcare and mental health support, employees are empowered to thrive in their roles. Located within a dynamic global organisation, this position as an Administrator provides the opportunity to engage with diverse teams and build meaningful customer relationships in a manufacturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Slough
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to check our website regularly for new opportunities! We’re always updating our listings, and applying directly through us can give you an edge in the application process.
We think you need these skills to ace Administrator in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator role. Highlight your experience in service and warranty coordination, and don’t forget to mention any relevant skills like IT literacy and customer care. We want to see how you can take ownership of tasks and manage priorities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your background in manufacturing environments and how you’ve built strong customer relationships in the past. Let us know what makes you tick!
Showcase Your Skills:In your application, be sure to showcase your skills with Microsoft Office and any ERP systems you've used. We’re looking for someone who can handle multiple tasks with precision, so give us examples of how you've done this before!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of all candidates. Plus, you’ll find more opportunities there if this one isn’t quite right for you!
How to prepare for a job interview at Citrus Recruit
✨Know Your Stuff
Make sure you understand the ins and outs of service and warranty processes. Brush up on your knowledge about managing customer contracts and how to liaise effectively with engineering teams. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer enquiries or complaints in the past. Highlight your ability to build strong relationships and ensure smooth operations. This is key for the Administrator role, so be ready to discuss specific situations where you excelled in customer care.
✨Get Familiar with ERP Systems
Since experience with ERP systems is a must, take some time to review any relevant software you’ve used before. If you can, mention specific instances where you’ve successfully managed data or improved processes using these systems. It’ll give you an edge over other candidates.
✨Practice Your Time Management
As this role involves juggling multiple priorities, think of ways you’ve successfully managed your time in previous positions. Be prepared to discuss strategies you use to stay organised and ensure that all tasks are completed efficiently. This will demonstrate your ability to keep operations moving smoothly.
