At a Glance
- Tasks: Manage customer support and warranty jobs, ensuring smooth operations from start to finish.
- Company: Join a global organisation with a focus on innovation and customer satisfaction.
- Benefits: Earn up to £31,000, enjoy 25 days holiday, and access private healthcare.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be the vital link between customers and engineering, making a real difference every day.
- Qualifications: Experience in manufacturing or engineering, plus strong IT and customer service skills.
Citrus Recruit are excited to be working with a global organisation to recruit for an experienced Customer Support Coordinator, within the warranty team.
We are looking for someone who can take ownership of administrative tasks and warranty jobs from start to finish, act as the key link between customers and the wider engineering organisation, and ensure every contract, enquiry and site visit runs smoothly.
You will be managing multiple priorities, building strong customer relationships and be responsible for keeping operations moving with precision.
The ideal candidate will come from a manufacturing or engineering background or similar industry.
Responsibilities & day to day duties
As a Customer Support Coordinator, you will be responsible for:
- Raise and process all service and warranty jobs, managing each case end‑to‑end and reporting to Finance for invoicing.
- Act as the main interface between customers and the team, overseeing orders from initiation to fulfilment
- Manage customer contracts and accounts, ensuring accuracy, compliance and strong commercial relationships.
- Produce quotations for field service work and liaise with customers to agree labour and expense rates.
- Work with Engineering and Parts teams to identify required parts and raise part numbers for field service activities.
- Deliver professional customer service, handling enquiries, complaints, specifications and inventory availability.
Skills & experience required.
- Experience in manufacturing or engineering sector
- IT Literate - Microsoft Office (Word, Excel, Power Point)
- Experience of working with ERP Systems
- Experience in a customer care/ after sales support role
Benefits package
- Salary of up to £31,000
- Bonus paid annually
- 37.5 hours per week
- 25 days holiday
- Private Health care
- Death in service
- Eyes test and glasses vouchers
- Support lines with numerous professionals for legal advice, mental health support etc.
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
While we make every effort to reach out to all candidates. If you don't receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.
Customer Support Coordinator in Reading employer: Citrus Recruit
As a leading provider in the fire protection industry, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Located in the South East, our team enjoys competitive salaries, comprehensive benefits, and the opportunity to make a meaningful impact in a vital sector, all while working alongside passionate professionals dedicated to safety and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Coordinator in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Citrus Recruit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Citrus Recruit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Coordinator in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Citrus Recruit:Your cover letter is your chance to shine! Tell us why you want to work at Citrus Recruit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Citrus Recruit!
How to prepare for a job interview at Citrus Recruit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
