At a Glance
- Tasks: Provide exceptional support to customers and manage enquiries across various channels.
- Company: Join a respected organisation that values innovation and collaboration.
- Benefits: Enjoy a competitive salary, 25 days holiday, and private healthcare.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Be a vital link in a dynamic team and enhance customer experiences.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Citrus Recruit are excited to be recruiting for a Customer Support Executive for a well-established organisation, supporting businesses across the UK.
Our client, a highly respected organisation, is looking for a Customer Support Executive to join their growing team.
This is an exciting opportunity to become a key part of a business that values innovation, collaboration, and outstanding customer service.
In this a varied and rewarding role, you'll act as a vital link between dealer partners, retail customers, account managers, and internal departments.
You'll play an important role in supporting business operations, managing customer and dealer enquiries, processing sales-related administration, and ensuring a seamless customer journey from start to finish.
This position would suit a highly organised individual with strong communication skills, excellent attention to detail, and a genuine passion for delivering first-class support.
As an Customer Support Executive you will be responsible for
- Provide exceptional support to dealer partners, retail customers, account managers, and internal stakeholders.
- Process sales contracts and documentation accurately within agreed service levels.
- Respond to customer and dealer enquiries via telephone, email, and digital communication channels, recording all information accurately.
- Act as a key user and manage and administer multiple operational systems in line with company procedures and policies.
- Build and maintain strong relationships with existing dealer partners and prospective new partners.
- Develop a thorough understanding of the company's products and services to provide informed support and guidance.
- Undertake additional administrative and support tasks as required.
Skills & experience required
- Previous customer service, customer support, sales support, or administrative experience.
- Excellent verbal and written communication skills.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams.
- Confident handling customer conversations over the telephone.
- Ability to build positive working relationships with colleagues, customers, and external partners.
- Comfortable working in a fast-paced and evolving business environment.
Benefits
- Holiday: 25 days, additional birthday day off + Buy annual leave scheme
- Death in Service
- Critical illness
- Private Healthcare
- Auto-enrolment Pension
- Enhanced Maternity & Paternity pay
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client.
We take pride in being an equal opportunity employer that celebrates diversity.
Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
While we make every effort to reach out to all candidates.
If you don't receive a response within 7 days of applying, please understand that your application has not progressed on this occasion.
Please review our website for further and upcoming opportunities.
Customer Support Executive in Oxford employer: Citrus Recruit
Join a well-established organisation that prioritises innovation and collaboration, making it an excellent employer for those seeking a fulfilling career in customer service. With a strong commitment to employee growth and a supportive work culture, you'll have the opportunity to develop your skills while contributing to outstanding customer experiences across the UK. Located in a dynamic environment, this role offers unique advantages such as flexible working arrangements and a focus on team success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Citrus Recruit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Citrus Recruit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Executive in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Citrus Recruit:Your cover letter is your chance to shine! Tell us why you want to work at Citrus Recruit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Citrus Recruit!
How to prepare for a job interview at Citrus Recruit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
