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- Tasks: Build strong relationships and deliver exceptional service to customers.
- Company: Rapidly growing company making a mark in the sector.
- Benefits: £28,000 salary, flexible hours, city centre parking, and enhanced leave.
- Other info: Join a diverse team with great career growth opportunities.
- Why this job: Make a real impact while developing your customer service skills.
- Qualifications: 18 months experience in B2B customer service and account management.
The predicted salary is between 28000 - 28000 £ per year.
Are you passionate about building strong relationships and delivering exceptional service, whilst making a real impact in growing the business? As a Customer Support Executive, you will be dealing with inbound and outbound enquiries through phone and email. This is a B2B role, and you will be supporting your customer base from onboarding, general enquiries, creating orders and payments, and being a point of escalation. You will also seek opportunities to cross and upsell additional products that would benefit the customer.
This is a rapidly growing company making a mark in their sector, with a generous benefits package which includes city centre parking. This is an onsite position, where you will be in the office 5 days per week.
Responsibilities & day to day duties:- Making inbound and outbound B2B calls to industry partners
- Building long lasting relationships with your customer base
- Cross and selling additional product offerings and dealing with renewals
- Processing orders and payments, dealing with general enquiries, onboarding new customers
- Be the first point of contact for your customers
- Liaise with other departments as required
- At least 18 months experience in customer service in a B2B environment and managing customer accounts
- Contacting customers via phone and email
- Upselling additional products to your customers as you identify the opportunity
- Maintain high levels of service and brand awareness
- Salary £28,000
- Christmas Shutdown
- Your birthday and work anniversary off
- Flexible hours - no core hours
- Free city centre parking
- Enhanced Parental Leave
- Enhanced Sick Leave
- Enhanced Pension
- Healthcare and Dental plan
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
While we make every effort to reach out to all candidates, if you don't receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.
Customer Service Executive in Newport employer: Citrus Recruit
Contact Detail:
Citrus Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Newport
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be making inbound and outbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you’re engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if they’re the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Customer Service Executive role!
We think you need these skills to ace Customer Service Executive in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your experience in B2B customer service and any specific achievements that showcase your ability to build strong relationships and deliver exceptional service.
Showcase Your Skills: In your application, emphasise your skills in handling inbound and outbound enquiries. Mention any experience you have with upselling or cross-selling products, as this is key for the role. We want to see how you can make a real impact!
Be Professional Yet Personable: While we love a friendly tone, remember to keep it professional. Use clear language and avoid jargon. Show us your personality, but also demonstrate that you understand the importance of maintaining high levels of service and brand awareness.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you can check out more about us and what we stand for while you're there!
How to prepare for a job interview at Citrus Recruit
✨Know Your Customer Service Stuff
Brush up on your customer service skills, especially in a B2B context. Be ready to discuss your previous experiences and how you've successfully managed customer accounts. Think of specific examples where you’ve built relationships or resolved issues.
✨Showcase Your Upselling Skills
Since upselling is a key part of the role, prepare to talk about times when you identified opportunities to cross-sell or upsell products. Have a few success stories ready that highlight your ability to enhance customer satisfaction while driving sales.
✨Practice Your Communication Skills
As you'll be dealing with inbound and outbound calls, practice clear and confident communication. Consider doing mock interviews or role-playing scenarios to get comfortable with handling various customer inquiries and objections.
✨Research the Company and Its Products
Familiarise yourself with the company’s offerings and their market position. This will not only help you answer questions more effectively but also show your genuine interest in the role and the business. Prepare some thoughtful questions to ask at the end of the interview.