At a Glance
- Tasks: Provide exceptional support to customers and manage enquiries across various channels.
- Company: Join a respected organisation that values innovation and collaboration.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with opportunities to build relationships and develop product knowledge.
- Why this job: Be a vital link in delivering outstanding customer service and enhancing business operations.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer support.
The predicted salary is between 27000 - 33000 £ per year.
Citrus Recruit are excited to be recruiting for a Customer Support Executive for a well-established organisation, supporting businesses across the UK.
Our client, a highly respected organisation, is looking for a Customer Support Executive to join their growing team.
This is an exciting opportunity to become a key part of a business that values innovation, collaboration, and outstanding customer service.
In this a varied and rewarding role, you'll act as a vital link between dealer partners, retail customers, account managers, and internal departments.
You'll play an important role in supporting business operations, managing customer and dealer enquiries, processing sales-related administration, and ensuring a seamless customer journey from start to finish.
This position would suit a highly organised individual with strong communication skills, excellent attention to detail, and a genuine passion for delivering first-class support.
As an Customer Support Executive you will be responsible for: Provide exceptional support to dealer partners, retail customers, account managers, and internal stakeholders.
Process sales contracts and documentation accurately within agreed service levels.
Respond to customer and dealer enquiries via telephone, email, and digital communication channels, recording all information accurately.
Act as a key user and manage and administer multiple operational systems in line with company procedures and policies.
Build and maintain strong relationships with existing dealer partners and prospective new partners.
Develop a thorough understanding of the company's products and services to provide informed support and guidance.
Undertake additional administrative and support tasks as required.
Skills
Customer Support Executive employer: Citrus Recruit
As a leading provider in the fire protection industry, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Located in the South East, our team enjoys competitive salaries, comprehensive benefits, and the opportunity to make a meaningful impact in a vital sector, all while working alongside passionate professionals dedicated to safety and innovation.
