Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts, drive growth, and enhance satisfaction through engaging product demos.
- Company: Award-winning tech company in Dorset with a focus on innovation.
- Benefits: Salary up to £35,000, team bonuses, generous leave, and health perks.
- Why this job: Join a dynamic team and progress your career in customer success.
- Qualifications: Experience in account management or sales, strong communication skills, and a passion for tech.
- Other info: Exciting opportunities for career advancement and a supportive work culture.
The predicted salary is between 35000 - 35000 £ per year.
Citrus Recruit are excited to be recruiting for a Customer Success Manager for an award-winning technology company in Dorset. As a Customer Success Manager, you will be looking after a portfolio of accounts, increasing spend, and managing renewals. There is a clear progression plan to become a Senior Account Manager. The ideal candidate will be able to commute to Dorset 3-4 days per week.
As a Customer Success Manager you will be expected to:
- Conduct engaging product demonstrations for both prospect and existing customers
- Identify upsell opportunities, build a strong sales pipeline, and create a sense of urgency to drive growth
- Maintain deep expertise in the companies’ products, stay informed on industry developments, and monitor competitor offerings
- Ensure CRM records are consistently accurate and up to date to effectively oversee your customer portfolio
- Enhance customer satisfaction, strengthen retention, and support portfolio expansion
- Lead post-event reviews to deliver value, collect feedback, and uncover renewal opportunities
- Oversee general account management tasks for active clients
Skills & experience required:
- Some previous experience in account management, customer success or sales
- Strong communication and relationship‑building skills
- Commercially minded with a passion for technology and customer success
- Organised, proactive, and results‑driven
- Ambition, with aims to progress within the business
Benefits package:
- Salary up to £35,000
- Team bonus structure – approx. £500 per month
- 23 days annual leave + BH + Birthday off
- Team incentives
- Enhanced Parental Leave
- Enhanced Sick Leave
- Pension
- Employee Assistance Program (Healthy Minds Bupa)
- Life Insurance (3 x basic salary)
- Cycle to work scheme
If you feel like this is a team you would like to be a part of, please click apply today.
Customer Success Manager employer: Citrus Recruit
Contact Detail:
Citrus Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that might just land you that Customer Success Manager role.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the job description. Highlight your account management skills and any success stories that demonstrate your ability to drive customer satisfaction and retention.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in account management and customer success, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills: As a Customer Success Manager, strong communication is key. Use your application to demonstrate your ability to build relationships and engage with customers. We want to see examples of how you've successfully communicated in past roles.
Be Results-Driven: We love candidates who can show us their impact! Include specific achievements or metrics that highlight your results-driven approach. Whether it’s increasing customer satisfaction or driving sales, let us know how you’ve made a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our fantastic team!
How to prepare for a job interview at Citrus Recruit
✨Know Your Product Inside Out
As a Customer Success Manager, you'll need to demonstrate a deep understanding of the company's products. Make sure you research their features, benefits, and any recent updates. This will not only help you in answering questions but also in conducting engaging product demonstrations.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships with clients. Highlight how these relationships led to upselling opportunities or improved customer satisfaction. This will show that you have the skills needed to manage accounts effectively.
✨Be Ready to Discuss Industry Trends
Stay informed about the latest developments in the technology sector and be prepared to discuss how they might impact the company and its customers. This shows that you're proactive and commercially minded, which is crucial for a role focused on customer success.
✨Demonstrate Organisational Skills
Since maintaining accurate CRM records is essential, come prepared to discuss how you stay organised and manage your time effectively. You could even share specific tools or methods you use to keep track of your accounts and ensure nothing falls through the cracks.