Customer Support Executive in Cardiff

_{29th April, 2026}

Are you a passionate about building strong relationships and delivering exceptional service, whilst making a real impact in growing the business?

As a Customer Support Executive, you will be dealing with inbound and outbound enquires through phone and email. This is a B2B role, and you will be supporting your customer base from onboarding, general enquiries, creating orders and payments, and a point of escalation. Seeking opportunities to cross and upsell additional products that would benefit the customer.

This is a rapidly growing company who are making a mark in their sector, with a generous benefits package which includes city centre parking.

This is an onsite position, where you will be in the office 5 days per week.

Responsibilities & day to day duties of a Customer Support Executive

• Making inbound and outbound B2B calls, to industry partners
• Building long lasting relationships with your customer base
• Cross and selling additional product offerings and dealing with renewals
• Processing orders and payments, dealing with general enquiries, onboarding new customers
• Be the first point of contact for your customers
• Liaise with other departments as required

Skills & experience required as a Customer Support Executive

• The ideal candidate will have at least 18 months experience in a customer service in a B2B environment and managing customer accounts.
• Contacting customers via the phone and email
• Upselling additional products to your customers as you identify the opportunity
• Maintain high levels of service and brand awareness

Benefits package

• Salary £28,000
• Christmas Shutdown
• Your birthday and work anniversary off
• Flexible hours – no core hours
• Free parking worth £2,000 per year
• Team incentives and rewards
• Enhanced Parental Leave
• Enhanced Sick Leave
• Enhanced Pension
• Healthcare and Dental plan

Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.

While we make every effort to reach out to all candidates. If you don’t receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.