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- Tasks: Manage service and warranty jobs, ensuring smooth operations and strong customer relationships.
- Company: Join a global organisation with a commitment to diversity and inclusion.
- Benefits: Competitive salary, annual bonus, private healthcare, and 25 days holiday.
- Other info: Flexible hours, supportive environment, and career growth opportunities.
- Why this job: Be the key link between customers and engineering, making a real impact.
- Qualifications: Experience in administration, IT literacy, and customer care skills.
The predicted salary is between 30000 - 30000 £ per year.
Citrus Recruit are excited to be working with a global organisation to recruit for an experienced Service and Warranty Administrator. We are looking for someone who can take ownership of service and warranty jobs from start to finish, act as the key link between customers and the wider engineering organisation, and ensure every contract, enquiry and site visit runs smoothly. You will be managing multiple priorities, building strong customer relationships and be responsible for keeping operations moving with precision. The ideal candidate will come from an Administrator background, within a manufacturing environment or something similar.
Responsibilities & day to day duties
- Raise and process all service and warranty jobs, managing each case end‑to‑end and reporting to Finance for invoicing.
- Act as the main interface between customers and the team, overseeing orders from initiation to fulfilment.
- Manage customer contracts and accounts, ensuring accuracy, compliance and strong commercial relationships.
- Produce quotations for field service work and liaise with customers to agree labour and expense rates.
- Work with Engineering and Parts teams to identify required parts and raise part numbers for field service activities.
- Deliver professional customer service, handling enquiries, complaints, specifications and inventory availability.
Skills & experience required
- Experience in an Administration role, ideally within a manufacturing environment.
- IT Literate - Microsoft Office (Word, Excel, Power Point).
- Experience of working with ERP Systems.
- Experience in a customer care/ after sales support role.
Benefits package
- Salary of up to £30,000.
- Bonus paid annually – 3%.
- 37.5 hours per week. Hours 8-4 (some flexibility).
- 25 days holiday.
- Private Health care – After probation for employee and partner.
- Death in service.
- Eyes test and glasses vouchers.
- Payday Pizza.
- Support lines with numerous professionals for legal advice, mental health support etc.
We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
Administrator employer: Citrus Recruit
Contact Detail:
Citrus Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Administrator role. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As an Administrator, you'll be the key link between customers and the engineering team. Role-play common scenarios with a friend to get comfortable handling enquiries and complaints professionally.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right opportunities. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight your experience in managing service and warranty jobs, and any relevant skills from your background in a manufacturing environment. We want to see how you can take ownership of tasks and build strong customer relationships!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully managed multiple priorities and delivered excellent customer service in the past. We love a good story!
Show Off Your IT Skills: Since the role requires IT literacy, especially with Microsoft Office and ERP systems, make sure to mention your proficiency in these areas. If you have any certifications or specific projects that showcase your skills, don’t hesitate to include them. We’re all about efficiency here!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Citrus Recruit
✨Know Your Stuff
Make sure you understand the role of a Service and Warranty Administrator inside out. Familiarise yourself with the responsibilities mentioned in the job description, like managing service jobs and liaising with customers. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your administrative skills, especially in a manufacturing environment. Think about times when you successfully managed multiple priorities or built strong customer relationships. These stories will make you stand out!
✨Brush Up on IT Skills
Since the role requires proficiency in Microsoft Office and ERP systems, it’s a good idea to refresh your skills before the interview. Be ready to discuss how you've used these tools in previous jobs, as this will demonstrate your capability to handle the technical aspects of the role.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the company's approach to customer service, or how they measure success in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.