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- Tasks: Be the friendly voice for customers handling vehicle warranty and insurance claims.
- Company: Join a well-established organisation in the automotive industry.
- Benefits: Enjoy a competitive salary, 25 days holiday, and private healthcare after probation.
- Other info: Flexible hours with overtime pay and a supportive, diverse work environment.
- Why this job: Make a real difference by helping customers navigate their claims smoothly.
- Qualifications: Excellent customer service skills and proficiency in Microsoft Word and Outlook.
The predicted salary is between 24000 - 24000 £ per year.
Citrus Recruit are excited to be recruiting for an Administrator for a well-established organisation based within the automotive industry. This role is the first point of contact for customers making vehicle warranty and insurance claims. You will gather accurate information from customers, explain the claims process clearly, and pass your full brief to the Warranty Manager to continue the claim. Excellent and calm telephone manner, strong listening skills, and the ability to take clear notes while speaking to customers are essential. You will be well organised and customer-focused.
Hours: 9am to 5pm (with a one-hour unpaid lunch break) Monday to Friday, 1 Saturday in every 4, hours 9-1 however this is paid as overtime at time and a half.
As an Administrator you will be responsible for:
- Act as the first point of contact for customers via telephone and email, handling enquiries in a professional, friendly and reassuring manner.
- Calmly gather detailed and accurate information from customers and record it clearly on the CRM system.
- Explain the claims process clearly and concisely, ensuring customers understand next steps.
- Ensure the maximum amount of information is captured at first contact to avoid delays.
- Ensure all administrative tasks within the Claims department are completed within agreed timeframes.
- Manage and respond to emails promptly, or pass them to the appropriate team member where required.
Skills & experience required:
- Excellent customer service skills.
- Confident and clear communicator with a calm and professional telephone manner.
- Ability to take accurate notes while speaking to customers.
- Proficient in Microsoft Word and Outlook.
- Strong attention to detail and accuracy when entering data.
Benefits:
- Salary £24,000.
- 25 days holiday. Additional birthday day off + Buy annual leave scheme.
- Death in Service.
- Critical illness.
- Private Healthcare upon successful completion of 6-month probationary period.
- Auto-enrolment Pension after 3 months, 5% employee contribution, 4% employer contribution.
- Enhanced Maternity & Paternity pay.
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
While we make every effort to reach out to all candidates, if you don't receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.
Administrator employer: Citrus Recruit
Contact Detail:
Citrus Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they do in the automotive industry will help you connect better with the interviewer and show that you're genuinely interested.
✨Tip Number 2
Practice your telephone skills! Since this role requires a calm and professional manner on calls, try role-playing with a friend to get comfortable explaining processes clearly and gathering information efficiently.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed multiple tasks or handled customer queries effectively. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in joining the team.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Be Clear and Concise: When you're writing your application, make sure to keep it clear and to the point. We want to see that you can communicate effectively, just like you'll need to do in the role!
Show Off Your Customer Service Skills: Highlight any experience you have in customer service. We love candidates who can demonstrate a calm and professional manner, especially when dealing with enquiries.
Attention to Detail is Key: Make sure your application is free from typos and errors. We value strong attention to detail, so take the time to proofread your work before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Citrus Recruit
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the claims process and think about how you would handle customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires a calm and professional telephone manner, practice speaking clearly and reassuringly. You could even role-play with a friend or family member to simulate customer interactions. This will help you feel more comfortable during the actual interview and demonstrate your communication skills.
✨Showcase Your Organisational Skills
Be prepared to discuss how you stay organised and manage your time effectively. Think of examples from your past experiences where you successfully handled multiple tasks or tight deadlines. This will highlight your ability to manage administrative tasks efficiently, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows that you’re engaged and eager to learn more about the company and your potential place within it.