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- Tasks: Be the friendly voice for customers handling vehicle warranty and insurance claims.
- Company: Join a well-established organisation in the automotive industry.
- Benefits: Enjoy a salary of £24,000, 25 days holiday, and private healthcare.
- Other info: Great career growth opportunities in a diverse and inclusive environment.
- Why this job: Make a real difference by helping customers navigate their claims smoothly.
- Qualifications: Strong customer service skills and proficiency in Microsoft Word and Outlook.
The predicted salary is between 24000 - 24000 £ per year.
Citrus Recruit are excited to be recruiting for an Administrator for a well-established organisation based within the automotive industry. This role is the first point of contact for customers making vehicle warranty and insurance claims. You will gather accurate information from customers, explain the claims process clearly, and pass your full brief to the Warranty Manager to continue the claim. Excellent and calm telephone manner, strong listening skills, and the ability to take clear notes while speaking to customers are essential. You will be well organised and customer-focused.
Hours: 9am to 5pm (with a one-hour unpaid lunch break) Monday to Friday, 1 Saturday in every 4, hours 9-1 however this is paid as overtime at time and a half.
Responsibilities & day to day duties
- Act as the first point of contact for customers via telephone and email, handling enquiries in a professional, friendly and reassuring manner.
- Calmly gather detailed and accurate information from customers and record it clearly on the CRM system.
- Explain the claims process clearly and concisely, ensuring customers understand next steps.
- Ensure the maximum amount of information is captured at first contact to avoid delays.
- Ensure all administrative tasks within the Claims department are completed within agreed timeframes.
- Manage and respond to emails promptly, or pass them to the appropriate team member where required.
Skills & experience required
- Excellent customer service skills.
- Confident and clear communicator with a calm and professional telephone manner.
- Ability to take accurate notes while speaking to customers.
- Proficient in Microsoft Word and Outlook.
- Strong attention to detail and accuracy when entering data.
Benefits
- Salary £24,000.
- Additional benefits - 25 days holiday.
- Additional birthday day off + Buy annual leave scheme.
- Death in Service.
- Critical illness.
- Private Healthcare.
- Pension 5% employee contribution, 4% employer contribution.
- Enhanced Maternity & Paternity pay.
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
Administrator in Thame employer: Citrus Recruit Ltd
Contact Detail:
Citrus Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Thame
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they do in the automotive industry will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone manner! Since this role involves being the first point of contact, it’s crucial to sound calm and professional. Try role-playing with a friend to get comfortable with handling customer queries.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you’re engaged and keen to learn more about the team and the claims process. Plus, it gives you a chance to see if the company is the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Administrator in Thame
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the automotive industry.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Focus on your customer service experience and any relevant administrative skills that make you a great fit for us.
Clear Communication is Key: Since this role involves explaining processes clearly, ensure your written application is easy to read and understand. Use simple language and structure your thoughts logically to demonstrate your communication skills.
Check Your Details: Before hitting send, double-check your application for any typos or errors. Attention to detail is crucial in this role, and we’ll appreciate seeing that reflected in your application. Apply through our website to make it official!
How to prepare for a job interview at Citrus Recruit Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the claims process and think about how you would handle customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires a calm and professional telephone manner, practice speaking clearly and concisely. You could even role-play with a friend or family member to simulate customer interactions. Focus on being friendly and reassuring, as this will be key in making a great first impression.
✨Showcase Your Organisational Skills
Be prepared to discuss how you stay organised and manage your time effectively. Think of examples from your past experiences where you successfully handled multiple tasks or tight deadlines. This will demonstrate your ability to thrive in a busy environment like the one in the automotive industry.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, team dynamics, or the specific challenges faced by the Claims department. This shows that you're not only interested in the job but also in how you can contribute to their success.