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- Tasks: Lead a dynamic renewals team and drive revenue growth in a fast-paced environment.
- Company: Rapidly growing software company based in Bath with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, 25 days holiday, and OTE earnings potential.
- Why this job: Join a high-performing team and make a real impact on customer success.
- Qualifications: 5+ years in Customer Success or Renewals, strong leadership and communication skills.
- Other info: Great career progression opportunities in a diverse and inclusive workplace.
The predicted salary is between 39600 - 66000 £ per year.
Citrus Recruit are excited to be recruiting for a Renewals Manager for a rapidly growing software company in Bath. This is a fantastic opportunity for someone with renewals experience to support with the transformation of the renewals function. Your role will be to oversee a growing, high performing team, taking responsibility for people development, revenue growth and sitting alongside the Leadership team. There is great progression and growth opportunities for someone that is ambitious and ready for a challenge. This is a hybrid role, where you will be expected to be in the Bath office 2 days per week.
Responsibilities & day to day duties
- Oversee the day-to-day team management of the renewals team, ensuring Net Renewal Rate (NRR) and Gross Renewal Rate (GRR) targets are met and exceeded.
- Lead daily and weekly team meetings, providing clear focus and motivation.
- Motivate and drive performance across the team, ensuring KPIs, metrics, and deliverables are achieved.
- Provide ongoing training, support, and 121 reviews to team members, ensuring a solutions-based culture.
- Renew a small portfolio of prestigious accounts, ensuring high-quality service and retention.
- Forecast retention rates and provide weekly reports to the Senior Leadership team.
- Support the recruitment of future Renewal Account Managers and Senior Renewal Account Managers and deliver a robust induction process for new starters.
- Oversee the use of Customer Success Management and Customer Relationship Management systems.
Skills & experience required
- Minimum of 5 years' experience in a Customer Success or Renewals environment.
- Proven track record of leading teams and exceeding business targets.
- Exceptional oral and written communication skills.
- Strong analytical skills and attention to detail.
- Proficiency in MS Office suite and CRM systems.
- Experience with Hubspot and Vitally is highly desirable.
- Inquisitive mindset with a positive attitude.
- Excellent time management and organisational skills.
- Ability to handle sensitive information with discretion.
Benefits
- Salary of up to £55,000 OTE of £70 - £80k
- Hybrid opportunity - 2 days per week in the office
- 25 days holiday + BH
Renewals Manager in Taunton employer: Citrus Recruit Ltd
Contact Detail:
Citrus Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Manager in Taunton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about openings at companies you're interested in. A personal referral can make all the difference.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they approach renewals. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Renewals Manager. Highlight your leadership skills and any successes you've had in driving team performance.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Renewals Manager in Taunton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Renewals Manager role. Highlight your experience in customer success and team leadership, and don’t forget to mention any specific achievements that demonstrate your ability to exceed targets.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share your passion for renewals and how your skills align with our goals at StudySmarter.
Showcase Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture while you’re at it!
How to prepare for a job interview at Citrus Recruit Ltd
✨Know Your Numbers
As a Renewals Manager, you'll need to be familiar with metrics like Net Renewal Rate (NRR) and Gross Renewal Rate (GRR). Brush up on these figures and be ready to discuss how you've impacted them in your previous roles. This shows you understand the business side of renewals.
✨Showcase Your Leadership Skills
You'll be overseeing a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've motivated teams, driven performance, and supported team members' development. Use specific anecdotes that demonstrate your ability to lead effectively.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, such as managing underperformance or dealing with difficult clients. Think through potential scenarios beforehand and prepare your responses. This will help you convey your problem-solving skills and adaptability.
✨Familiarise Yourself with Tools
Since proficiency in CRM systems like Hubspot and Vitally is desirable, make sure you're comfortable discussing your experience with these tools. If you haven't used them before, do some research and be prepared to talk about how you would leverage technology to enhance the renewals process.