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- Tasks: Be the friendly voice for customers handling vehicle warranty and insurance claims.
- Company: Join a well-established organisation in the automotive industry.
- Benefits: Earn £24,000 plus 25 days holiday and additional perks like private healthcare.
- Other info: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real difference by helping customers navigate their claims smoothly.
- Qualifications: Excellent customer service skills and proficiency in Microsoft Word and Outlook.
The predicted salary is between 24000 - 24000 £ per year.
Citrus Recruit are excited to be recruiting for an Administrator for a well-established organisation based within the automotive industry. This role is the first point of contact for customers making vehicle warranty and insurance claims. You will gather accurate information from customers, explain the claims process clearly, and pass your full brief to the Warranty Manager to continue the claim. Excellent and calm telephone manner, strong listening skills, and the ability to take clear notes while speaking to customers are essential. You will be well organised and customer-focused.
Hours: 9am to 5pm (with a one-hour unpaid lunch break) Monday to Friday, 1 Saturday in every 4, hours 9-1 however this is paid as overtime at time and a half.
Responsibilities & day to day duties
- Act as the first point of contact for customers via telephone and email, handling enquiries in a professional, friendly and reassuring manner.
- Calmly gather detailed and accurate information from customers and record it clearly on the CRM system.
- Explain the claims process clearly and concisely, ensuring customers understand next steps.
- Ensure the maximum amount of information is captured at first contact to avoid delays.
- Ensure all administrative tasks within the Claims department are completed within agreed timeframes.
- Manage and respond to emails promptly, or pass them to the appropriate team member where required.
Skills & experience required
- Excellent customer service skills.
- Confident and clear communicator with a calm and professional telephone manner.
- Ability to take accurate notes while speaking to customers.
- Proficient in Microsoft Word and Outlook.
- Strong attention to detail and accuracy when entering data.
Benefits
- Salary £24,000.
- Additional benefits - 25 days holiday.
- Additional birthday day off + Buy annual leave scheme.
- Death in Service.
- Critical illness.
- Private Healthcare.
- Pension 5% employee contribution, 4% employer contribution.
- Enhanced Maternity & Paternity pay.
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
If you don’t receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.
Administrator in Oxford employer: Citrus Recruit Ltd
Contact Detail:
Citrus Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Oxford
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent news can help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone manner! Since you'll be the first point of contact for customers, having a calm and friendly tone is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and gives you a chance to find out more about the team and the company culture.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Administrator in Oxford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the automotive industry.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Focus on your customer service experience and any relevant administrative skills that make you a great fit for us.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Make it easy for us to see why you’re the perfect candidate by sticking to the point and avoiding unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can check out other opportunities while you’re there!
How to prepare for a job interview at Citrus Recruit Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role and its responsibilities. Familiarise yourself with the claims process and think about how you would handle customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires a calm and professional telephone manner, practice speaking clearly and concisely. You could even role-play with a friend or family member to simulate customer interactions. This will help you feel more comfortable during the actual interview and demonstrate your communication skills effectively.
✨Showcase Your Organisational Skills
Being well-organised is key for an Administrator. Prepare examples of how you've managed multiple tasks or prioritised work in previous roles. This will illustrate your ability to handle the administrative duties required in the job and reassure the interviewer that you can keep everything running smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows that you're engaged and eager to learn more about the company and your potential place within it.