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- Tasks: Manage customer accounts, drive growth, and enhance satisfaction through engaging product demos.
- Company: Join an award-winning tech company revolutionising the events industry with innovative platforms.
- Benefits: Enjoy a competitive salary, hybrid work, team bonuses, and generous leave policies.
- Why this job: This role offers clear progression, a dynamic culture, and the chance to make a real impact.
- Qualifications: Previous experience in account management or sales, strong communication skills, and a passion for tech.
- Other info: Dorset commute required 3-4 days a week; diverse and inclusive workplace.
The predicted salary is between 28000 - 42000 £ per year.
Citrus Recruit are excited to be recruiting for a Customer Success Manager for an award-winning events company.
As a Customer Success Manager, you will be looking after a portfolio of smaller accounts, increasing spend, and managing renewals. There is a clear progression plan to become a Senior Account Manager.
Our client is a forward-thinking tech company based in the events industry space.
They have a market-leading virtual, hybrid, and in-person event platform takes engagement to the next level, offering interactive features such as real-time video and chat networking, live polling, and video breakout rooms.
The ideal candidate will be able to commute to Dorset 3-4 days per week.
Responsibilities & day to day duties
As a Customer Success Manager you will be expected to:
- Conduct engaging product demonstrations for both prospect and existing customers
- Identify upsell opportunities, build a strong sales pipeline, and create a sense of urgency to drive growth
- Maintain deep expertise in the companies\’ products, stay informed on industry developments, and monitor competitor offerings
- Ensure CRM records are consistently accurate and up to date to effectively oversee your customer portfolio
- Enhance customer satisfaction, strengthen retention, and support portfolio expansion
- Lead post-event reviews to deliver value, collect feedback, and uncover renewal opportunities
- Oversee general account management tasks active clients
Skills & experience required
- Some previous experience in account management, customer success or sales
- Strong communication and relationship-building skills
- Commercially minded with a passion for technology and customer success
- Organised, proactive, and results-driven
- Ambition, with aims to progress within the business
Benefits package
- Salary up to £35,000
- Team bonus structure – approx. £500 per month
- 23 days annual leave + BH + Birthday off
- Hybrid working – office 1-2 days per week
- Team incentives
- Enhanced Parental Leave
- Enhanced Sick Leave
- Pension
- Employee Assistance Program (Healthy Minds Bupa)
- Life Insurance (3 x basic salary)
- Cycle to work scheme
If you feel like this is a team you would like to be a part of, please click apply today.
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
While we make every effort to reach out to all candidates. If you don\’t receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.
Customer Success Manager in Blandford Forum employer: Citrus Recruit Ltd
Contact Detail:
Citrus Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Blandford Forum
✨Tip Number 1
Familiarise yourself with the company's event platform and its features. Understanding how their technology enhances customer engagement will allow you to speak confidently about the product during interviews.
✨Tip Number 2
Research the events industry and current trends. Being knowledgeable about market developments will help you demonstrate your passion for the sector and show that you're proactive in staying informed.
✨Tip Number 3
Prepare examples of how you've successfully managed accounts or improved customer satisfaction in previous roles. This will showcase your relevant experience and ability to drive results, which is crucial for a Customer Success Manager.
✨Tip Number 4
Network with professionals in the events and tech industries. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Success Manager in Blandford Forum
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Success Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in account management, customer success, or sales. Emphasise your communication skills and any previous achievements that demonstrate your ability to drive customer satisfaction and retention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer success. Mention specific examples of how you've successfully managed accounts or increased customer engagement in the past.
Highlight Your Ambition: In your application, express your ambition to progress within the company. Mention your interest in the clear progression plan to become a Senior Account Manager, as this aligns with the company's goals and values.
How to prepare for a job interview at Citrus Recruit Ltd
✨Know the Product Inside Out
As a Customer Success Manager, you'll need to demonstrate a deep understanding of the company's event platform. Familiarise yourself with its features, such as real-time video and chat networking, live polling, and video breakout rooms. This knowledge will help you conduct engaging product demonstrations and answer any questions confidently.
✨Showcase Your Relationship-Building Skills
Strong communication and relationship-building skills are crucial for this role. Prepare examples from your past experiences where you've successfully built rapport with clients or resolved conflicts. Highlight how these skills can enhance customer satisfaction and retention.
✨Prepare for Upselling Scenarios
Since part of your role will involve identifying upsell opportunities, think about how you can create a sense of urgency to drive growth. Be ready to discuss strategies you've used in the past to increase spend and manage renewals effectively.
✨Demonstrate Organisational Skills
Being organised and proactive is key in account management. Bring examples of how you've managed multiple accounts or projects simultaneously. Discuss your methods for keeping CRM records accurate and up to date, as this will be essential for overseeing your customer portfolio.
