Technical Incident Administrator in Cheshire, Warrington

Citrus Recruit are excited to be recruiting for a Technical Incident Administrator for a well-established organisation based in Birchwood. Your role is to play a key part in the smooth handling of technical and operational incidents. This is a pivotal position within the business, acting as a central point of coordination between teams, ensuring incidents are managed efficiently, accurately and with a strong customer-first mindset.

The ideal candidate will have good knowledge of how a car works and car parts. You'll be joining a supportive, fast-paced environment where continuous improvement, teamwork and high service standards are genuinely valued.

Responsibilities & day to day duties

• Act as the main point of contact for technical incidents, ensuring they are logged, managed and resolved efficiently.
• Ensure the administrative completeness and accuracy of incident and claim files, checking consistency of data such as beneficiary details and vehicle identification.
• Liaise with internal teams and management where escalation or additional support is required.
• Actively contribute to the ongoing improvement of claims and incident management processes.
• Accurately register and manage complaints or expressions of dissatisfaction in line with company procedures.

Skills & experience required

• Previous experience in incident management, claims handling, technical support or a similar operational role.
• Strong attention to detail with the ability to manage accurate records and documentation.
• Confident communicator, able to deal with internal stakeholders and management professionally.
• Good IT skills and experience using internal systems or databases.

Benefits

• Salary £26,000.
• 25 days holiday. Additional birthday day off + Buy annual leave scheme.
• Death in Service.
• Critical illness.
• Private Healthcare.
• Auto-enrolment Pension after 3 months, 5% employee contribution, 4% employer contribution.
• Enhanced Maternity & Paternity pay.
• 9am to 5pm or 8am to 4pm (on rotation) (with a one-hour unpaid lunch break) = 35 hours per week, Monday to Friday.

Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.

While we make every effort to reach out to all candidates, if you don't receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.