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- Tasks: Manage service and warranty jobs, ensuring smooth operations and strong customer relationships.
- Company: Join a global organisation with a commitment to diversity and inclusion.
- Benefits: Competitive salary, annual bonus, private healthcare, and 25 days holiday.
- Other info: Flexible hours and support for mental health and legal advice.
- Why this job: Be the key link between customers and engineering, making a real impact.
- Qualifications: Experience in service coordination and IT literacy required.
The predicted salary is between 30000 - 30000 £ per year.
Citrus Recruit are excited to be working with a global organisation to recruit for an experienced Service Coordinator. We are looking for someone who can take ownership of service and warranty jobs from start to finish, act as the key link between customers and the wider engineering organisation, and ensure every contract, enquiry and site visit runs smoothly. You will be managing multiple priorities, building strong customer relationships and be responsible for keeping operations moving with precision. The ideal candidate will come from a Service/ Warranty Coordinator background, within a manufacturing environment or something similar.
Responsibilities & day to day duties
- Raise and process all service and warranty jobs, managing each case end‑to‑end and reporting to Finance for invoicing.
- Act as the main interface between customers and the team, overseeing orders from initiation to fulfilment.
- Manage customer contracts and accounts, ensuring accuracy, compliance and strong commercial relationships.
- Produce quotations for field service work and liaise with customers to agree labour and expense rates.
- Work with Engineering and Parts teams to identify required parts and raise part numbers for field service activities.
- Deliver professional customer service, handling enquiries, complaints, specifications and inventory availability.
Skills & experience required
- Experience in a service/ warranty coordinator role, ideally within a manufacturing environment.
- IT Literate - Microsoft Office (Word, Excel, Power Point).
- Experience of working with ERP Systems.
- Experience in a customer care/ after sales support role.
Benefits package
- Salary of up to £30,000.
- Bonus paid annually - 3%.
- Hours 8-4 (some flexibility).
- 25 days holiday.
- Private Health care - After probation for employee and partner.
- Death in service.
- Eyes test and glasses vouchers.
- Payday Pizza.
- Support lines with numerous professionals for legal advice, mental health support etc.
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
While we make every effort to reach out to all candidates, if you don’t receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.
Service Coordinator in Bridgend employer: Citrus Recruit Ltd
Contact Detail:
Citrus Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Bridgend
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Coordinator role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service processes and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in service or warranty coordination makes you the perfect fit for the job. Highlight specific examples of how you've managed customer relationships and kept operations running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always updating our listings, so keep checking back for new opportunities that match your skills.
We think you need these skills to ace Service Coordinator in Bridgend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your experience in managing service and warranty jobs, and don’t forget to mention any relevant skills like IT literacy and customer care.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your experience in building strong customer relationships and how you can keep operations running smoothly.
Showcase Your Skills: Don’t just list your skills; show us how you’ve used them in past roles. Whether it’s working with ERP systems or producing quotations, give us examples that demonstrate your expertise.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Citrus Recruit Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of the Service Coordinator role. Familiarise yourself with service and warranty processes, and be ready to discuss your previous experience in managing these tasks. This will show that you’re not just a good fit, but that you’re genuinely interested in the position.
✨Showcase Your Customer Skills
Since this role involves building strong customer relationships, prepare examples of how you've successfully handled customer enquiries or complaints in the past. Highlight your ability to communicate effectively and maintain professionalism, even under pressure.
✨Get Technical
Brush up on your IT skills, especially with Microsoft Office and any ERP systems you’ve used. Be prepared to discuss how you’ve used these tools to manage service jobs or improve efficiency in your previous roles. This will demonstrate your readiness to hit the ground running.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s operations and how the Service Coordinator role fits into their overall strategy. This shows that you’re not only interested in the job but also in how you can contribute to the company's success.