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- Tasks: Support sales operations, process orders, and build strong client relationships.
- Company: Join a growing manufacturer in Coleshill with a vibrant team culture.
- Benefits: Earn up to £37,000, enjoy 25 days leave, and free parking.
- Why this job: Step into a leadership role while making a real impact on business growth.
- Qualifications: Experience in sales support and a desire to lead a team.
- Other info: Diverse workplace with excellent career advancement opportunities.
The predicted salary is between 30000 - 41000 £ per year.
Citrus Recruit are excited to be recruiting exclusively for a growing manufacturer in Coleshill, for a Senior Internal Sales Support. You will be joining a team of two, responsible for the sales support function, processing multiple daily orders, liaising with the external sales and production team whilst driving efficiencies and supporting the business growth. The opportunity for this role is someone who is ready to step up into a team leader role whilst running your own workload. This is an office-based position, where you will be in the Coleshill office Monday to Friday.
Responsibilities & day to day duties
- Deliver high-quality customer service while building and maintaining strong client relationships.
- Oversee the main sales inbox and phone line, process orders, handle data entry, invoicing, and occasional returns or credit notes.
- Manage and update customer records in Microsoft Dynamics CRM.
- Coordinate with Production, Warehouse, and Accounts teams to manage orders, deliveries, and customer accounts.
- Prepare order documentation, including export paperwork and freight arrangements; provide quotes for the External Sales Team when required.
- Support the training of new team members.
Skills & experience required
- Senior Internal Sales/Sales Support experience
- Experience in a manufacturing environment
- Desired experience using SYSPRO or other ERP systems
- The desire to grow into a team leader role
Benefits package
- Salary of up to £37,000
- 25 days annual leave
- Free parking
- Growth Opportunity
- Pension
Senior Sales Support in Birmingham employer: Citrus Recruit Ltd
Contact Detail:
Citrus Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Support in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that Senior Sales Support role.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in their growth and how you can contribute. Bring up specific examples of how you've driven efficiencies in past roles.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience in sales support and how it aligns with their needs. Highlight your familiarity with CRM systems like Microsoft Dynamics and any leadership aspirations you have.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. And remember, check our website regularly for more opportunities – we’ve got your back!
We think you need these skills to ace Senior Sales Support in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous sales support roles and any relevant achievements that show you’re ready to step up into a team leader position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Sales Support role. Mention your experience with customer service and how you’ve successfully managed orders and liaised with teams in the past.
Showcase Your Team Spirit: Since this role involves supporting and training new team members, make sure to mention any experience you have in mentoring or leading others. We want to see that you can not only handle your own workload but also help others grow!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Citrus Recruit Ltd
✨Know Your Stuff
Make sure you’re familiar with the company and its products. Research their manufacturing processes and understand how the sales support function fits into the bigger picture. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Senior Sales Support, you'll need to deliver high-quality customer service. Prepare examples of how you've built strong client relationships in the past. Think about specific situations where you went above and beyond to meet customer needs.
✨Demonstrate Team Leadership Potential
Since this role has the potential for team leadership, be ready to discuss your experience in training or mentoring others. Share instances where you took the initiative to lead a project or improve team efficiency.
✨Familiarise Yourself with CRM Systems
The job mentions using Microsoft Dynamics CRM, so if you have experience with it or similar ERP systems like SYSPRO, highlight that. If not, brush up on the basics and be prepared to discuss how you can quickly adapt to new software.