At a Glance
- Tasks: Lead training initiatives to empower customers and enhance their experience with our software.
- Company: Join a fast-growing SaaS company transforming retail for independent businesses.
- Benefits: Competitive salary, private healthcare, 20 days holiday, and career development opportunities.
- Other info: Exciting opportunity for growth as we expand internationally into new markets.
- Why this job: Shape the future of customer training and make a real impact in a dynamic environment.
- Qualifications: Experience in teaching or training, strong communication skills, and team management experience.
The predicted salary is between 36000 - 45000 £ per year.
Salary
£36,000+, depending on experience.
Citrus-Lime
Citrus-Lime is a fast-growing Saa S business providing Cloud POS—an end-to-end retail system specifically designed for independent retailers in the Cycle, Equestrian, and Outdoor sectors.
Our platform integrates EPOS, Stock Control, Ecommerce, Supplier Data, Payments, Reporting, and more, helping retailers streamline operations, improve customer experiences, and grow sustainably.
We are profitable and financially strong, processing over £750 million in customer revenues annually.
Since launching in 2018, we’vetransformed independent Cycle retail in the UK and are now expanding rapidly into Outdoor and Equestrian sectors.
Our next phase of growth is international, focusing on the USA, Canada, and Australia.
Our mission is to double our turnover in the next five years, witha strongemphasis on international expansion.
As we scale, strong financial control, performance reporting, and commercial insight are critical to supporting our sustainable growth.
About the Role
Our platform is only as valuable as our customers’ ability to use it well.
The Training Supervisor is a pivotal role within our Support Team, with ownership of all training activity across the business.
Your job is to make sure every Citrus-Lime customer is fully proficient in our products and services and getting genuine value from them as a result.
This is a role with real scope.
You’llshape how training is designed, deliveredand improved across remote sessions, on-site visits, webinars and our Knowledgebase, andyou’llmanage the Training Coordinator, supporting their growth through regular one to ones and performance reviews.
- What the role involves
- Training
- Develop and deliver comprehensive training across all Citrus-Lime solutions.
- Oversee the scheduling of regular remote training sessions and on-site visits.
- Plan andhelp to deliverregular webinars to promote and train on new products and services.
- Work closely with the Onboarding Team to ensure training is tailored to the needs of each new customer.
- Ownthe Citrus-Lime Knowledgebase, ensuringit’sclearly structured, up-to-dateand useful, so that it serves to reduce enquiries into the Support Team.
- Constantlymonitorand evaluate the effectiveness of our training programme, adjustingand refiningwhererequired.
- Drive our training offeringforwards, innovating with new formats and content, sothat every customer gets the best possible service from us.
- Collaborate with the Head of Customer Support and First-Line Supervisor to upskill all members of the Support Team, so they can deliver first-class training to our customers.
- Management
- Supervise and mentor the Training Coordinator, ensuring their growth and development.
- Oversee their workload, ensuring they are always working efficiently.
- Conduct regular one to onemeetings, providing the Head of Customer Support with updates onprogress.
- Ensure the Training Coordinator’s activities align with Citrus-Lime’s training goals and our customers’ needs.
Skills & Qualifications
- Proven experience in teaching or training, whether in a classroom, workplaceor customer-facing setting.
- Previousexperience managing members of a team.
- Exceptionalverbal and written communication skills, with the ability to makecomplex systems feel simple.
- A strong grasp of ICT skills, including MS Office.
- Able to work to deadlines.
- Resilient and upbeat attitude.
- A desire to see every job completed quickly and to a high standard, and the ability to push other colleagues to deliver on these goals.
- A willingness to travel to visit customers on-site when necessary, including overseas.
- Previousretail experience, especially in the sectors we work with.
- Experienceinproducing digital training resources, such as webinars, videoguidesand/or in-app tutorials.
What’s in it for you?
- Full-time position, based at our Head Office in Ulverston.
- Starting salary of £36,000+, depending on experience.
- 20 days holiday plus bank holidays and time off at Christmas.
- Regular 1:1 meetings with Line Manager and annual pay reviews.
- Private healthcare, including dental, optical and mental health support.
- Work alongside passionate and experienced people.
If this sounds like the role for you, we’dlove to hear from you. Please send your CV andanaccompanying cover letter totalent@citruslime. com .
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Training Supervisor in Ulverston employer: Citrus-Lime Ltd
Citrus-Lime is an exceptional employer, offering a dynamic work environment where innovation and employee growth are at the forefront. As a Training Supervisor based in Ulverston, you'll enjoy a competitive salary, comprehensive private healthcare, and a supportive culture that encourages professional development through regular one-to-one meetings and performance reviews. Join a passionate team dedicated to transforming independent retail, with opportunities to shape training initiatives that directly impact customer success.
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We think you need these skills to ace Training Supervisor in Ulverston
Some tips for your application 🫡
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