At a Glance
- Tasks: Provide top-notch support to our retail customers and solve their issues.
- Company: Join a fast-growing tech company revolutionising the retail sector.
- Benefits: Enjoy 31 days holiday, private healthcare, and a competitive salary.
- Other info: Dynamic environment with opportunities for rapid career growth.
- Why this job: Be part of an exciting team making a real impact in the retail industry.
- Qualifications: 1-2 years of customer service experience and strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Citrus‑Lime is an exciting high growth tech business providing a Cloud‑based POS system to small and mid‑sized retailers. We compete and win against large tech giants. We are profitable and growing fast. Our customers are retailers in the outdoor sector, from cycle through to equestrian. We’ve revolutionised the way the UK cycle retail works, and helped small companies compete and beat larger businesses. We are now at the early stages of internationalisation but have already secured a solid customer base in Ireland, Europe and the USA. We even have some customers in Australia. It’s certainly an exciting time to join the team!
We are looking for a Customer Service Team Member to join the Support Team, providing support to our customers. This is a mix of providing guidance if they are not sure how to do something, troubleshooting and more in‑depth problem‑solving. You will work closely with various teams in the company, from Design to Development, finding solutions and ensuring a high‑level of customer service throughout. Customers get in touch on the phone and over live chat, so excellent communication skills are essential. Logical thinking, a curious nature, excellent organisation, flexible attitude and a positive, determined attitude will serve you well in this role.
What’s in it for you?
- Full‑time position based in Ulverston.
- 31 days holiday, including bank holidays and time off at Christmas.
- Private company healthcare, including dental.
- Competitive salary – Starting salary is £30,000 to £35,000, dependent on experience.
- Rapid salary progression for those who demonstrate hard work and ability.
- Work alongside passionate and experienced people.
- A meritocratic environment that demonstrably rewards results.
Key Responsibilities
- Provide first class service to existing retail customers.
- Analyse problems and issues, seeking resolution and keeping customer informed throughout.
- Effectively escalate support cases to the internal development team when required.
Desirable skills and experience
- 1 – 2 years of customer service experience.
- A sound grasp of ICT skills such as using MS Office.
- Strong verbal and written communication skills.
- Excellent organisation and time‑management.
- Upbeat and friendly attitude.
- Able to pick up new systems with ease.
Please send your CV and accompanying cover letter to talent@citruslime.com.
Support Team Member in Ulverston employer: Citrus-Lime Limited
Citrus-Lime is an exceptional employer, offering a dynamic work environment in Ulverston where innovation meets support. With a strong focus on employee growth, the company provides extensive training and rapid salary progression for those who demonstrate dedication and skill. Enjoy a generous benefits package, including 31 days of holiday and private healthcare, while working alongside passionate professionals in a meritocratic culture that rewards results.
StudySmarter Expert Advice🤫
We think this is how you could land Support Team Member in Ulverston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Citrus-Lime Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Citrus-Lime Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Team Member in Ulverston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Citrus-Lime Limited:Your cover letter is your chance to shine! Tell us why you want to work at Citrus-Lime Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Citrus-Lime Limited!
How to prepare for a job interview at Citrus-Lime Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
