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- Tasks: Provide top-notch support to our retail customers and solve their issues.
- Company: Join a fast-growing tech company revolutionising the retail sector.
- Benefits: Enjoy 31 days holiday, private healthcare, and a competitive salary.
- Why this job: Be part of an exciting team making a real impact in the retail industry.
- Qualifications: 1-2 years of customer service experience and strong communication skills.
- Other info: Dynamic environment with opportunities for rapid career growth.
The predicted salary is between 30000 - 35000 £ per year.
Citrus‑Lime is an exciting high growth tech business providing a Cloud‑based POS system to small and mid‑sized retailers. We compete and win against large tech giants. We are profitable and growing fast. Our customers are retailers in the outdoor sector, from cycle through to equestrian. We’ve revolutionised the way the UK cycle retail works, and helped small companies compete and beat larger businesses. We are now at the early stages of internationalisation but have already secured a solid customer base in Ireland, Europe and the USA. We even have some customers in Australia. It’s certainly an exciting time to join the team!
We are looking for a Customer Service Team Member to join the Support Team, providing support to our customers. This is a mix of providing guidance if they are not sure how to do something, troubleshooting and more in‑depth problem‑solving. You will work closely with various teams in the company, from Design to Development, finding solutions and ensuring a high‑level of customer service throughout. Customers get in touch on the phone and over live chat, so excellent communication skills are essential. Logical thinking, a curious nature, excellent organisation, flexible attitude and a positive, determined attitude will serve you well in this role.
What’s in it for you?
- Full‑time position based in Ulverston.
- 31 days holiday, including bank holidays and time off at Christmas.
- Private company healthcare, including dental.
- Competitive salary – Starting salary is £30,000 to £35,000, dependent on experience.
- Rapid salary progression for those who demonstrate hard work and ability.
- Work alongside passionate and experienced people.
- A meritocratic environment that demonstrably rewards results.
Key Responsibilities
- Provide first class service to existing retail customers.
- Analyse problems and issues, seeking resolution and keeping customer informed throughout.
- Effectively escalate support cases to the internal development team when required.
Desirable skills and experience
- 1 – 2 years of customer service experience.
- A sound grasp of ICT skills such as using MS Office.
- Strong verbal and written communication skills.
- Excellent organisation and time‑management.
- Upbeat and friendly attitude.
- Able to pick up new systems with ease.
Please send your CV and accompanying cover letter to talent@citruslime.com.
Support Team Member in Ulverston employer: Citrus-Lime Limited
Contact Detail:
Citrus-Lime Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Team Member in Ulverston
✨Tip Number 1
Get to know Citrus-Lime! Research the company, its products, and its culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers over the phone and live chat, try role-playing scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your logical thinking and ability to handle customer queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Citrus-Lime family. Don’t forget to follow up after applying!
We think you need these skills to ace Support Team Member in Ulverston
Some tips for your application 🫡
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Make it personal and show us why you're excited about joining Citrus-Lime. Highlight your customer service experience and how it relates to the role – we love a good story!
Tailor Your CV: Don’t just send us a generic CV. Tailor it to the Support Team Member role by emphasising relevant skills like communication and problem-solving. We want to see how your experience aligns with what we’re looking for!
Show Off Your Communication Skills: Since you'll be interacting with customers over the phone and live chat, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and friendly – just like how you’d talk to a customer!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Citrus-Lime Limited
✨Know the Company Inside Out
Before your interview, take some time to research Citrus-Lime. Understand their products, their customer base, and what sets them apart from competitors. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, be prepared to demonstrate yours during the interview. Practice explaining complex ideas simply and clearly. You might even want to role-play common customer scenarios to show how you'd handle inquiries or issues effectively.
✨Highlight Your Problem-Solving Abilities
Citrus-Lime values logical thinking and a curious nature. Prepare examples from your past experiences where you've successfully resolved issues or troubleshot problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Emphasise Your Positive Attitude
A friendly and upbeat attitude is essential for this role. During the interview, convey your enthusiasm for helping customers and your willingness to learn. Share stories that reflect your determination and flexibility, as these traits align well with the company culture at Citrus-Lime.
