Reporting to: Head of Customer Onboarding
Citrus-Lime is an exciting high-growth tech business providing a Cloud-based POS system to small and mid-sized retailers. We compete and win against large tech giants. We are profitable and growing fast.
Our customers are retailers in the outdoor sector, from Cycle through to Equestrian.We’verevolutionised the way the UK cycle retail works, and helped small companies compete and beat larger businesses. Now at theearly stagesof internationalisation, and having secured a solid customer base in Ireland, we are poised to push out into mainland Europe andbeyond.
About the Role
Youwillbe responsible fordesigning high-quality, mobile-responsive ecommerce websites on behalf of our retail clients. You will play a key role in delivering exceptional digital experiences thatrepresentour clients’ brands, support their commercial goals, and reflect best practice in modern web design.
You will be proactive in enhancing efficiency across the team by embracing and developing AI-powered tools and widgets, staying ahead of emerging trends, and continuously developing your own skills and knowledge. As a specialist, you will bring a depth ofexpertisethat elevates the standard of work across the team and supports clients in achieving their digital ambitions.
Key Responsibilities
- Design and deliverwebsites for new and existing clients within agreedtimeframes, ensuring a high standard of quality, mobile responsiveness, and alignment with client requirements.
- Apply strong UX/UI design principles to create intuitive, engaging, and commercially effective ecommerce experiences.
- Act as an advocate for best practice, ensuring all sites are consistent across devices and accurately represent the retailer’s brand and identity.
Recurring & Ongoing Client Work:
- Undertake regular,allocatedrecurring web design work for existing retail clients,maintainingand enhancing their sites to a high specification and within agreed timescalesandassistwiththeircommercial growth and goals.
- Work proactively with retailers to increase revenue, keep their sites ahead of current trends, and support the achievement of their commercialobjectives,offeringexpertiseand acting as a trusted digital partner.
- Contribute to client briefs, discovery sessions, and onboarding calls, setting clear expectations and managing relationships with confidence and professionalism.
Support & Client Communication:
- Respond promptly and professionally to support tickets, ensuring solutions are thoroughly tested before delivery.
- Keep clients informed of work completed, ensuring sign-off is obtained and expectations are clearly managed throughout.
- Respond to web-related queries from the support teamin a timely manner, enabling them to handle client queries effectively and efficiently.
- Manage multiple projects and priorities simultaneously,maintaininga high quality of output across all accounts.
Performance & Analytics:
- Monitor,interpretand reportperformance data using Google Analytics or equivalent tools, using insights to inform design decisions and client recommendationsto suggest suggestions to help improve site performance.
- Report on site performance internally and to clients whererequired, providing clear and actionable recommendations.
- Lead on the research, implementation, and documentation of AI andemergingtechnologies, providing training and guidance to the wider team whereappropriate.
- Actively develop AI-powered tools and widgets that improve team efficiency and productivity, sharing these with colleagues to drive collective improvement.
- Keep up to date with emerging technologies, innovations, and best practices in web design and ecommerce, proactively enhancing your skill set to remain at the forefront of the industry.
- Share knowledge and best practice across the team, contributing to a culture of continuous improvement and professional development.
- Proven experience in ecommerce or web design(ideally 4+ years).
- Experience delivering projects to client briefs.
- Experience managing multiple projects simultaneously.
- Proficiencyin design tools such as Figma or Adobe Creative Suite.
- Understanding of UX/UI design principles.
- Understanding of Core Web Vitals and site performance.
- Strong attention to detail.
- Excellent communication and client-facing skills.
- Self-motivated with the ability to manage own workload.
- Collaborative team player.
- Committed to continuous learning and development.
- Experience working with retail clients.
- Experience in a client-facing or account management capacity.
- Knowledge of SEO tools (e.g. Google Search Console, SEMrush).
- Experience with Google Analytics or similar.
- Familiarity with AI tools and automation.
- Experience with accessibility standards (WCAG)
- Passion for emerging technology and innovation.
What’s in it for you?
- Full time position, based in Manchester City Centre.
- Salary: £38k+ depending on experience.
- 31 days holidays including Bank Holidays and time off at Christmas.
- Regular 1:1 meetings with line manager and annual pay reviews.
- Private healthcare, including dental, optical, and mental health support.
- Work alongside passionate and experienced people.
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Ecommerce Design Specialist in Manchester employer: Citrus-Lime Limited
Citrus-Lime is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where your contributions are recognised and rewarded. With a focus on empowering retailers, you will have the opportunity to build meaningful relationships while enjoying benefits like uncapped commission and private healthcare. Join us in our vibrant environment, where your passion for retail can thrive alongside our ambitious growth plans.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Design Specialist in Manchester
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Citrus-Lime Limited are looking for when hiring for a Ecommerce Design Specialist.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Citrus-Lime Limited for the Ecommerce Design Specialist, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Citrus-Lime Limited as a Ecommerce Design Specialist, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Citrus-Lime Limited’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Design Specialist.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Citrus-Lime Limited, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Citrus-Lime Limited's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Citrus-Lime Limited. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Citrus-Lime Limited
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Citrus-Lime Limited uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Citrus-Lime Limited. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
