European Operations Manager (Customer Service focus) – Electronics Manufacturer

Overview

European Operations Manager (Customer Service focus) – Electronics Manufacturer. Full-time position for a large electronics company with global presence. Occasional travel across Europe and responsibility for an Internal Auditor.

Responsibilities

• Produce customer services operation reports on a weekly basis for different business hubs.
• Present training to subsidiary personnel at all levels in audit and process principles.
• Manage internal and external auditing, performing operational audits of service centres investigating technical aspects and integrity processes.
• Assume overall responsibility of planning audits and ensuring their successful completion, including presentation to senior management.

Qualifications

• Understanding of process and quality management; ideally with a relevant BSI certification (e.g., ISO 9001).
• Several years of audit experience within a major industrial company.
• Experience presenting to senior management within the business.
• English language proficiency is required; additional European languages are a bonus.