At a Glance
- Tasks: Lead customer service operations and conduct audits across Europe for a major electronics manufacturer.
- Company: Join a global electronics company with a strong focus on quality and customer satisfaction.
- Benefits: Competitive salary, travel opportunities, and professional development in a dynamic environment.
- Other info: Opportunity to present to senior management and grow your career in a global setting.
- Why this job: Make a real impact by improving customer service processes and working with diverse teams.
- Qualifications: Experience in auditing and process management; BSI certification is a plus.
The predicted salary is between 40500 - 49500 £ per year.
Overview
European Operations Manager (Customer Service focus) – Electronics Manufacturer.
Full-time position for a large electronics company with global presence.
Occasional travel across Europe and responsibility for an Internal Auditor.
Responsibilities
- Produce customer services operation reports on a weekly basis for different business hubs.
- Present training to subsidiary personnel at all levels in audit and process principles.
- Manage internal and external auditing, performing operational audits of service centres investigating technical aspects and integrity processes.
- Assume overall responsibility of planning audits and ensuring their successful completion, including presentation to senior management.
Qualifications
- Understanding of process and quality management; ideally with a relevant BSI certification (e. g., ISO 9001).
- Several years of audit experience within a major industrial company.
- Experience presenting to senior management within the business.
- English language proficiency is required; additional European languages are a bonus.
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European Operations Manager (Customer Service focus) – Electronics Manufacturer employer: Citrus Global Ltd
As a leading electronics manufacturer with a strong global presence, we pride ourselves on fostering a dynamic work culture that values innovation and collaboration. Our employees benefit from comprehensive training programs, opportunities for professional growth, and the chance to make a meaningful impact across Europe. Join us to be part of a forward-thinking team that prioritises quality and excellence in customer service.
