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- Tasks: Support operations by managing staff attendance, scheduling, and ensuring high cleaning standards.
- Company: Citrus UK, a growing cleaning company with a supportive culture.
- Benefits: Career progression, dynamic work environment, and the chance to make a real impact.
- Why this job: Join a team where your contributions matter and every day brings new challenges.
- Qualifications: Strong organisational skills and excellent customer service experience.
- Other info: Perfect for those looking to grow in a fast-paced, people-focused company.
The predicted salary is between 13 - 16 £ per hour.
At Citrus UK, we're on a mission to become one of the best cleaning companies on the South Coast and we know that great businesses are built by great people. We invest heavily in our teams, support career development, and take real pride in delivering consistently high standards. You won't just be a number here. You'll be part of a wider, supportive team where your contribution genuinely matters. If you care about quality, enjoy solving problems, and want to grow with a fast-moving business, we'd love to hear from you.
THE ROLE
Monday to Friday 16:00pm - 21:00pm OR 17:00pm - 22:00pm. This is a varied, hands-on role supporting our operations team to ensure our cleaning services run smoothly across multiple sites.
KEY RESPONSIBILITIES
- Manage cleaner attendance and shift cover (AM & PM), ensuring staff clock in and out correctly.
- Assist with rota planning, scheduling, and covering sickness and holidays.
- Support recruitment of new staff via phone, email, and Zoom.
- Send onboarding documentation and support new starters through induction.
- Assist in managing mobile cleaners, carpet cleaning teams, and waste teams.
- Monitor cleaning standards and implement corrective action plans where required.
- Ensure all processes and procedures are in place, followed, and documented.
- Maintain accurate absence records (sickness, holidays, etc.).
- Ensure cleaning services meet agreed standards and site specifications.
- Respond promptly to emails and support tickets, maintaining audit-ready records.
- Support operations with recruiting, inducting, training, and motivating staff.
- Assist the Operations Director with performance management, conduct issues, and annual appraisals.
- Build and maintain strong client relationships via phone and email.
- Ensure high levels of customer satisfaction through regular contact.
- Liaise closely with Area Supervisors and site teams to manage site-specific requirements.
- Proactively resolve issues as they arise, including: organising keys, delivering equipment in emergencies, and supporting frontline staff when needed.
WHAT WE'RE LOOKING FOR
ESSENTIAL SKILLS & EXPERIENCE
- Working knowledge of Microsoft Word and Outlook.
- Excellent customer service skills with a professional and polite telephone manner.
- Strong organisational skills with the ability to prioritise in a fast-paced environment.
- Ability to work under pressure and react quickly to changing situations.
- Confident, resilient, and solutions-focused approach.
DESIRABLE BACKGROUND
- Experience in the cleaning or hospitality industry.
- Someone looking to progress their career and climb the ladder within a growing company.
WHY JOIN CITRUS UK?
- A growing, ambitious company with real career progression.
- A supportive and people-focused culture.
- A role where no two days are the same.
- The opportunity to make a genuine impact on service delivery.
If you're organised, proactive, and ready to take the next step in your career, Citrus UK could be the place for you.
Operations Assistant in Isle of Wight employer: Citrus Facilities Management
Contact Detail:
Citrus Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant in Isle of Wight
✨Tip Number 1
Network like a pro! Reach out to people in the cleaning and hospitality industry on LinkedIn or through local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Citrus UK and its values. Show them you’re not just another candidate; demonstrate your passion for quality and problem-solving. Tailor your answers to reflect how you can contribute to their mission.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Citrus UK team.
We think you need these skills to ace Operations Assistant in Isle of Wight
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and customer service experience, as these are key for the Operations Assistant role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about working with Citrus UK. Share specific examples of how you've solved problems or improved processes in previous roles to show us what you can bring to the team.
Be Professional Yet Personable: When writing your application, maintain a professional tone but don’t be afraid to let your personality shine through. We want to see the real you and how you’d fit into our supportive team culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Citrus Facilities Management
✨Know the Company Inside Out
Before your interview, take some time to research Citrus UK. Understand their mission, values, and what sets them apart in the cleaning industry. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Organisational Skills
As an Operations Assistant, strong organisational skills are key. Prepare examples from your past experiences where you've successfully managed schedules or handled multiple tasks. Be ready to discuss how you prioritise in a fast-paced environment.
✨Demonstrate Customer Service Excellence
Citrus UK values excellent customer service. Think of specific instances where you've gone above and beyond for a customer or resolved a challenging situation. Highlight your professional telephone manner and how you maintain client relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to managing cleaner attendance or responding to operational issues. Practising your responses will help you feel more confident and articulate during the interview.
