At a Glance
- Tasks: Coordinate cleaning teams, manage schedules, and ensure smooth operations.
- Company: Join a fast-growing company that values teamwork and results.
- Benefits: Part-time hours, supportive environment, and opportunities for career growth.
- Other info: Enjoy regular socials and paid overtime opportunities.
- Why this job: Be the key player in a dynamic team and make a real impact.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
The predicted salary is between 10 - 13 € per hour.
Location: Office-Based (Portsmouth HQ)
Hours: 5:00 AM – 10:00 AM (Weekdays), 5:00 AM – 11:00 AM (Weekends)
Shift Pattern: 4 Days On / 4 Days Off (to mirror mobile cleaning team)
Contract Type: Part-Time
About The Role
Are you an early bird with a sharp mind and a calm head under pressure? We are looking for a fast-thinking, proactive Helpdesk Coordinator to support our team of Mobile Cleaners and over 200 cleaning operatives across the South of England. Working from our Portsmouth HQ, you will start each day at 5am, making sure every cleaner is where they need to be, clocked in on time, and ready to go. If there’s a gap in the rota, someone off sick, or a last-minute client request, you will be the one who makes sure it’s sorted—quickly and calmly.
What You’ll Be Doing
- Act as the first point of contact for our mobile and site-based cleaning teams
- Monitor time and attendance, ensuring all staff are clocked in correctly and on site
- Organise emergency cover for sickness or no-shows, using your initiative to respond fast
- Keep in constant communication with our mobile team, updating schedules and supporting any on-the-ground issues
- Log and dispatch reactive cleaning jobs to the mobile team based on location and priority
- Update the operations team on staffing, absences, and any issues from the shift
- Keep accurate records and hand over updates at the end of each shift
Essential What You’ll Need:
- Excellent communication and people skills
- Strong ability to stay calm and make decisions under pressure
- Good time management and multi-tasking skills
- Proficient with basic tech systems – email, phone, workforce software (training provided)
- A strong sense of responsibility and reliability, our mobile team depends on you
Desirable
- Previous experience in a helpdesk, cleaning ops, or facilities role
- Understanding of time and attendance systems or staff scheduling tools
- Comfortable working in an early-morning, high-paced environment
What You Get
- Part-time, fixed shift pattern that fits into a 4-on-4-off routine
- Early starts mean your afternoons are free
- Supportive team environment and full training
- Opportunity to become a vital part of a growing, fast-paced business
- Paid overtime opportunities on occasion
- Regular staff socials, team incentives, and genuine career growth prospects
Why Join Citrus Facilities?
At Citrus, we believe in building teams that work hard, look after each other, and get results. You will be joining a company that’s growing fast, where your work directly impacts the success of the day, and where you’re supported by a leadership team that listens, adapts, and cares.
Locations
Helpdesk Coordinator – Cleaning in Hampshire, Portsmouth employer: Citrus Facilities Management
Citrus Facilities is an excellent employer for those seeking a dynamic and supportive work environment. Based at our Portsmouth HQ, you will enjoy a part-time fixed shift pattern that allows for a healthy work-life balance, with afternoons free to pursue personal interests. Our culture prioritises teamwork and employee growth, offering full training, regular staff socials, and genuine opportunities for career advancement in a fast-paced, rewarding setting.
Contact Detail:
Citrus Facilities Management Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator – Cleaning in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Citrus Facilities' social media and website. Understanding their values and team dynamics will help you connect better during your chat.
✨Tip Number 2
Practice your communication skills! As a Helpdesk Coordinator, you'll need to be calm and clear under pressure. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you had to think on your feet. This will show that you're proactive and can handle the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Citrus Facilities.
We think you need these skills to ace Helpdesk Coordinator – Cleaning in Hampshire, Portsmouth
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application for the Helpdesk Coordinator role. Highlight your relevant experience and skills that match the job description, especially your ability to stay calm under pressure and manage time effectively.
Showcase Your Communication Skills:Since this role involves a lot of communication, emphasise your people skills in your application. Share examples of how you've successfully communicated in past roles, especially in high-pressure situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Citrus Facilities Management
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the responsibilities, especially around time management and communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've had to think on your feet or resolve issues quickly. The role requires a calm head under pressure, so highlight situations where you've successfully managed unexpected challenges, especially in a fast-paced environment.
✨Brush Up on Tech Skills
Since the job involves using basic tech systems, it’s a good idea to be comfortable with email and workforce software. If you have experience with time and attendance systems, mention it! Even if you haven’t used specific tools before, showing a willingness to learn can go a long way.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they handle last-minute changes, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
