Mortgage Case Manager in Reading

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£35K - £40K Salary Plus Bonuses Plus Christmas Bonus. 1 day per week in Office (Tuesdays) and the rest of the week working from home.

Do you have a Strong Administrative BTL background? Do you have Experience keying cases? Our client is growing and expanding the team by taking on Case Managers. This is your chance to be a part of that growth.

Working very closely with our Property Finance Advisors you will be responsible for processing each finance application and managing client cases through to completion in a timely and efficient manner, using a wide range of skills including written and oral communication, administration, risk management and data analytics.

Our team is driven to ensure that clients’ expectations are managed throughout the process and to provide the highest level of service resulting in good outcomes for our customers while maintaining the reputation of our brand.

As the Case Manager you will manage a pipeline of cases in the property investment, development and finance space, liaising with key stakeholders, Underwriters, BDMs, Risk, Brokers, valuers, solicitors and the client.

You will be expected to:

• Ensure a smooth process from start to finish of all applications, liaising between customer and lender to ensure the customer receives the mortgage offer efficiently.
• Proactively managing finance application cases and completing all administration in a timely and accurate manner.
• Ensuring excellent customer service is maintained throughout the whole process.
• Answering written or verbal enquiries promptly, professionally and with courtesy to meet and exceed customer expectations and maintain the positive reputation of the company.
• Proactively chase applications through to completion, updating all parties (customer, estate agent, solicitor, builder, mortgage adviser and lender).
• Processing all systems and procedures within the set timeframes.
• Handling client documents in a compliant manner that’s aligned with GDPR.
• Accurately tracking and taking notes on all actions and communications on an event log.
• Managing and prioritising own workload and diary to ensure timeframes and deadlines are met, while achieving targets for accuracy, quality, volume and agreed service levels.
• Creating, maintaining, and enhancing working relationships with both internal and external stakeholders such as advisers, lenders and solicitors.
• Review credit reports.
• Conduct credit searches.
• Packaging a case with all required information.
• Liaising with all key stakeholders and keeping them aware of progress or if any further information is required.
• Oversee the release of completion funds.

Previous experience processing residential and commercial mortgage cases preferred. We are looking to speak to Case Managers with strong property finance transaction experience and in particular with complex/commercial and development cases.

We’re looking for individuals who are self-motivated, extremely well organised, have an excellent telephone manner and communication skills, both written and verbal. Ideally, you’ve had previous experience in a customer service or administration role. You’ll need to be able to work both as part of a team and on your own and deliver a high level of customer service.