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- Tasks: Manage patient check-ins, schedule appointments, and provide exceptional customer service.
- Company: Citrus Cardiology Consultants, a compassionate healthcare provider since 1983.
- Benefits: Full-time position with a supportive team and opportunities for growth.
- Other info: Join a friendly environment where your contributions truly matter.
- Why this job: Make a real difference in patients' lives with personalised care and attention.
- Qualifications: High School Diploma and 2+ years of front desk experience required.
The predicted salary is between 24000 - 30000 £ per year.
Citrus Cardiology Consultants, P.A., is looking for a full-time Front Desk employee for our Inverness location. We’re looking for a professional who believes that patients should be treated as people rather than numbers in a file, and who understands the value of compassionate service. The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down, look patients in the eye and provide personalized service. The candidate for this position will handle administrative duties involved with coordinating patient and physician schedules.
Duties
- Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself
- Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
- Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
- Process payments from patients for co-pays and uninsured visits
- Schedule appointments for new and recurring patients based on Physician and PA/NP availability
- Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
- Provide patients with support and guidance as needed
Qualifications
- High School Diploma or GED
- 2 plus years of front desk check-in/check out
- Must have good customer service experience and a friendly attitude
Front Desk – Inverness Citrus Cardiology Consultants, PA Caring for hearts since 1983 employer: Citrus Cardiology Consultants, PA
Contact Detail:
Citrus Cardiology Consultants, PA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk – Inverness Citrus Cardiology Consultants, PA Caring for hearts since 1983
✨Tip Number 1
Make sure to research Citrus Cardiology Consultants before your interview. Knowing their values and how they treat patients will help you connect with them during the conversation. We want to see that you genuinely care about providing compassionate service!
✨Tip Number 2
Practice your multi-tasking skills! You’ll need to juggle phone calls, patient check-ins, and scheduling all at once. We recommend setting up mock scenarios with friends or family to get comfortable handling multiple tasks while keeping a friendly attitude.
✨Tip Number 3
When you arrive for your interview, remember to greet everyone with a smile. First impressions matter, and showing your friendly attitude right from the start can set the tone for the rest of the meeting. We love seeing candidates who are personable!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We appreciate candidates who take the time to express their gratitude and reaffirm their interest in joining our team.
We think you need these skills to ace Front Desk – Inverness Citrus Cardiology Consultants, PA Caring for hearts since 1983
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with the idea of treating patients as people, not just numbers. Share a little about why compassionate service matters to you.
Highlight Relevant Experience: Make sure to emphasise any previous front desk or customer service experience you have. We’re looking for someone who can juggle multiple tasks while still providing that personal touch, so give us examples of how you've done this before!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to highlight your skills and experiences – we love a good list!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Citrus Cardiology Consultants!
How to prepare for a job interview at Citrus Cardiology Consultants, PA
✨Know the Company
Before your interview, take some time to research Citrus Cardiology Consultants. Understand their mission and values, especially their focus on treating patients as people. This will help you align your answers with their ethos during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about compassionate service, be ready to share specific examples from your past experiences where you provided exceptional customer service. Think of situations where you went above and beyond for a patient or client.
✨Practice Multi-Tasking Scenarios
Given the multi-tasking nature of the job, prepare for questions that assess your ability to juggle multiple responsibilities. You might want to practice scenarios where you had to manage phone calls while assisting patients in person.
✨Demonstrate Empathy and Patience
During the interview, convey your understanding of the importance of empathy in a healthcare setting. Share how you would handle a situation with a stressed or anxious patient, showing that you can provide the personalised service they value.