Service Driver

Merchants Bank, Spring Grove, is seeking a part-time Teller to join our family-friendly company. This position will generally be 20 hours/week including a Saturday morning rotation. Varying shifts during the week between 7:15am – 5:15pm Monday-Thursday, 7:15am – 5:45pm Fridays, and Saturday morning rotation from 7:45am – 12:15pm. Occasional shifts may take place at nearby branches.

We are looking for someone that is friendly, outgoing, a quick learner, and a team player. Duties include providing excellent customer service, cross-selling products and services, and processing all types of banking transactions. 1 year of cash handling and customer service experience preferred.

Merchants Bank offers competitive wages and benefits for our part-time employees including vision insurance, 401(k) retirement plan; bonus plan; paid time off; and a variety of voluntary supplemental insurance options.

This position is considered one of our most critical front-line customer contact positions, as our customers have direct contact with tellers for many of their banking transactions. Tellers serve as a primary point of contact for customers, assisting them with various financial transactions. Tellers are responsible for all cash-related transactions, in addition to transactions involving paper documents. Tellers are responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. Tellers also play an important role in fraud prevention.

• Exceptional Customer Service: Ensure that internal and external customers receive outstanding service from every employee (and speak up when they do not). Be efficient and accurate when processing customer transactions, as outlined in current policies and procedures. Provide excellent customer service by greeting customers and seeking to understand their needs. Resolve customer issues and concerns promptly and effectively; escalate when needed. Be proficient and able to assist customers on banking systems and anything else the customer may need assistance with. Stay calm, professional, and focused under pressure.
• Relationship Building: Build strong relationships with customers to understand their financial goals and identify opportunities to meet their needs. Foster long-term customer loyalty through ongoing relationship management and exceptional service. Build strong internal relationships with immediate coworkers as well as Merchants Bank employees in all shared services areas.
• Sales and Business Development: Collaborate with other team members to achieve branch sales goals and contribute to overall business growth. Respond to all customer inquiries and forward any appropriate requests to other departments. Promote bank products by answering inquiries; inform customers of new services and product promotions.
• Product Knowledge: Maintain basic knowledge of the bank's products, services, and promotions. Educate customers on the features, benefits, and terms of various banking products to help them make informed decisions.
• Compliance and Risk Management: Complete all required compliance training and certifications on time to maintain a comprehensive understanding of compliance requirements. Collect Privacy Codes/Security word as well as update email addresses and contact numbers. Process transactions efficiently and accurately, ensuring compliance with internal policies, procedures, controls, and banking regulations. Follow all bank policies, procedures, and regulatory guidelines to ensure compliance and mitigate risk. Adhere to security and fraud prevention measures to safeguard customer information and bank assets. Disseminate information regarding legal and fraud issues, to protect customers and retailers against fraud.
• Operations: Accurately submit customer workflow/task requests as required in the appropriate systems. Comply with any and all audit regulations concerning the security of your work area and branch location. When working in the Teller area, process financial transactions including receiving deposits and loan payments, cashing checks, issuing withdrawals, recording night deposits, selling cashier's checks and money orders as well as answering customer questions. Maintain a balanced cash drawer and maintain an accurate supply of cash and coin. Organize time to complete duties without sacrificing service to customers. Maintain a neat and organized work area. Perform all other duties, as assigned, to increase the performance of Merchants. Accept requests to cross-train for additional duties.
• Teamwork/Relationships: This position will report directly to the Lead Teller with performance and direction engagement from the Market President. Collaborate with other team members to ensure branch operations run smoothly and efficiently. Respond to supervisory guidance and direction, ask good questions, listen and do the appropriate detective work to either help yourself or our customers. Participate in community activities to actively promote the bank. Contribute to a positive working environment through words and actions. Avoid personal phone calls, text messages, and non-business-related emails (internal and external), and internet usage (unless in an urgent situation). Regular and dependable on-time attendance is an essential function of the job.

Physical Working Conditions: Climate-controlled inside working environment with low noise level. No environmental hazards or chemicals. While performing the duties of this job, the employee is regularly required to stand; must occasionally lift and/or move up to 35 pounds. This position requires extensive work on a computer system, coin machine, currency counter, and copier. Average ability in manual dexterity, finger dexterity, and motor coordination. Able to speak, see, and hear.

Experience and Skill Requirements: 1 year of cash handling and/or customer service experience preferred. Strong computer system proficiency. Ability to multitask and prioritise. Above-average ability or aptitude in the areas of reasoning and intelligence. Basic math skills (addition, subtraction, multiplication, and division). Ability to maintain concentration and focus on customer service in an environment where there is considerable noise from microphones and teller machines. Ability to interact with others effectively. Ability to follow established guidelines and procedures. Knowledge of general bank products and services preferred.

Responsible to the Lead Teller for fulfillment of Teller functions. Will have extensive contact with internal and external customers, and is to conduct relationships in a manner that will enhance the overall image of the Bank.