Citrix Lead Account Technology Strategist (ATS) - UK Industry

The Account Technology Strategist (ATS) plays a pivotal role in aligning technologies with customer business objectives and challenges, fostering innovation and broad adoption. The ATS works closely with a specific set of Enterprise customers, understanding their needs and the challenges they need to overcome. The ATS then guides each customer to retain and grow their use of Citrix technologies to achieve their objectives and create business value. This role is mapped to our Enterprise Industry region and will report to the Account Technology Strategist (ATS) leader for that region. Those applying for the role should be based in the United Kingdom. Travel to the office, customers and events is expected as part of the role and can be as much as 60%.

Responsibilities

• Understanding and leveraging industry trends and insights.
• Being accountable for assessing and delivering the potential of Citrix products to meet customers’ business needs.
• Providing technical expertise for the Citrix Platform throughout the entire customer lifecycle.
• Achieving trusted advisor status and acting as a customer advocate.
• Maintaining strong knowledge of customers' use cases and understanding which Citrix solutions deliver increased value.
• Conducting product demonstrations and technical presentations remotely or at customer locations and Citrix facilities.
• Orchestrating and coordinating cross-functional resources to ensure customer needs are met.
• Presenting and building complex, multi-product proof-of-concept solutions to gain customer commitment for our technology.
• Assisting with overcoming technical and competitive objections and accelerating adoption.
• Managing a professional network of key decision-makers within assigned accounts and developing extended relationships beyond current contacts.
• Engaging at both the technical decision-maker and executive levels within customers.
• Taking a proactive approach to developing customers, progressing initiatives and helping deliver customer outcomes.
• Serving as an external spokesperson and evangelist for Citrix’s vision and associated technologies.
• Maintaining and updating account intelligence within our systems of record.

Required Experience / Skills

• Deep understanding of Citrix's competitive domain and technologies, such as end-user compute, desktop as a service, virtual desktop infrastructure, application delivery and zero trust network access.
• Experience managing a variety of customer or partner stakeholders to achieve specific outcomes.
• Ability to prioritise workload and context-switch between customers and projects as demands change.
• Experience diffusing technical or political situations with partners and customers.
• Ability to operate in a fast and dynamic business environment.
• Be flexible, dependable and capable of quickly learning new products and technologies.
• Exhibit a strong work ethic and a positive attitude; remain accountable for actions and progress within initiatives.
• Maintain accurate records and complete required administrative activities in our systems of record (e.g., expenses, CRM updates, feedback questionnaires).
• Possess excellent oral and written communications skills.
• Be able to travel to meet with customers, partners and attend corporate events & meetings.

Industry Knowledge

As this specific role sits within the Industry team, any knowledge of Telecommunications, Media, Technology or ISV organisations would be beneficial.

About Us

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. We value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap — a moment of immense evolution and growth. We need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.