At a Glance
- Tasks: Administer and customise Salesforce for 200 users, focusing on UI improvements and project delivery.
- Company: Join CitNOW, a top-rated tech company with a collaborative and inclusive culture.
- Benefits: Enjoy flexi-time, wellness initiatives, and opportunities for career development.
- Other info: Be part of a diverse team that values individuality and continuous learning.
- Why this job: Make a real impact in the automotive industry with innovative software solutions.
- Qualifications: 3+ years Salesforce admin experience and strong understanding of best practices.
The predicted salary is between 36000 - 60000 £ per year.
About us
Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.
CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.
The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work.
About the role
Reporting into the Head of Business Systems, the Salesforce Administrator will be a key member of the Salesforce Development team, responsible for the administration and customisation of the CitNOW Group Salesforce Org Including the provision of support for its 200 users and the delivery of new and enhanced features.
This fixed-term contract will focus on the successful delivery of key projects supplemented by business-as-usual help request resolution.
The initial project will focus on UI improvements so Lightning App Builder experience including dynamic forms, dynamic related lists and a detailed understanding of the relationship between Lightning Record Pages and the object\'s settings is essential.
Working within the Salesforce Development team the administrator will be expected to arrange meetings with stakeholders, capture requirements, implement changes in a sandbox, demonstrate changes to piers and stakeholders and deploy approved changes to production.
Planned projects include:
- Salesforce AI for Sales including Einstein Activity Capture
- Salesforce Knowledge
- Salesforce AI for Service including Einstein Next Best Action
- Salesforce Meetings including Einstein Conversation Insights
Key responsibilities include:
- Work with stakeholders and other members of the Salesforce Development Team to scope, design, document and deliver efficient solutions
- Attend daily scrum and weekly team/project meetings
- Define, create, test and deploy customisations and process improvements to enable the successful resolution of assigned Jira issues
- Investigate and resolve business as usual help requests
We are looking for:
- 3+ years hands-on Salesforce administration experience in an end-user (non-agency) environment and a demonstratable ability to configure, customise and support Salesforce Sales and Service Clouds
- Strong understanding of Salesforce administration best practices
- A strong understanding of Salesforce capabilities and limitations
- A passion and enthusiasm for data and processes
- A detailed understanding of CRM software best practices and methodologies
- Skilled in organising tasks and establishing priorities to meet deadlines
- Strong work ethic, a self-starter with a proactive approach
In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.
We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.
The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.
View our candidate privacy policy here - Group Global Privacy Policy
Locations
Salesforce Administrator (fixed-term contract) in Hampshire, Portsmouth employer: CitNOW Group
CitNOW Group is an exceptional employer, recognised as one of the Top 25 Best Mid Sized Companies to work for in the UK. With a strong focus on employee wellbeing, we offer innovative benefits such as flexible working hours and additional paid leave for personal wellness. Our collaborative and inclusive culture fosters continuous learning and career development, making CitNOW a rewarding place for Salesforce Administrators to thrive and contribute to our mission of delivering outstanding automotive solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator (fixed-term contract) in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CitNOW on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Salesforce features. Brush up on Lightning App Builder and be ready to discuss how you've used it in past roles. Show us your passion for data and processes!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and make sure to follow up with a quick email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
During interviews, highlight your teamwork skills. CitNOW values collaboration, so share examples of how you've worked with stakeholders to deliver successful projects. We want to see that One Team spirit!
We think you need these skills to ace Salesforce Administrator (fixed-term contract) in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Salesforce Administrator role. Highlight your hands-on experience with Salesforce, especially in areas like UI improvements and customisation, as this will show us you’re a great fit for the team.
Show Your Passion:We love seeing enthusiasm! In your application, share why you're passionate about Salesforce and how you can contribute to our mission of delivering outstanding customer experiences. A little personality goes a long way!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at CitNOW!
How to prepare for a job interview at CitNOW Group
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge before the interview. Understand the key features of Salesforce Sales and Service Clouds, and be ready to discuss how you've customised and supported these in previous roles. This will show that you're not just familiar with the platform, but that you can really leverage its capabilities.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in past projects, especially those involving UI improvements or customisations. CitNOW values efficiency, so demonstrating your ability to resolve issues and implement effective solutions will definitely impress them.
✨Engage with Stakeholders
Since the role involves working closely with stakeholders, think about how you can demonstrate your communication skills. Be ready to discuss how you've previously captured requirements and collaborated with others to deliver successful projects. This shows that you can work well within a team and understand the importance of stakeholder engagement.
✨Emphasise Your Passion for Data
CitNOW is looking for someone who has a passion for data and processes. Be prepared to talk about why you love working with data, any relevant projects you've been involved in, and how you ensure data integrity and best practices in your work. This enthusiasm can set you apart from other candidates.
